Transfering license key to another account
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Hello. We tried removing a woodmart license from our account and creating a new account for our client with his email and purchase code, and got the following error:
Error: Purchase code is already in use.
Could you please deactivate the license from our account and connect it with the client’s account?
Thank you
Hello,
The purchase code is already linked to your current XTemos account, which is why you are seeing the “Purchase code is already in use” error when trying to add it to the client’s account.
Please deactivate the license from your current account first:
1. Log in to your account at https://xtemos.com/my-account
2. Go to Your Purchase Codes
3. Find the WoodMart purchase code and deactivate/remove the current domain association.
After that, on the client site, navigate to Dashboard > WoodMart > Theme License, activate it again, and check.
Best Regards
Already deactivated from our account. Trying to create new account for our client.
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