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Contact Form Cannot Send Messages – Email and SMTP Configuration

Viewing 10 posts - 1 through 10 (of 10 total)
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  • August 21, 2026 at 3:56 pm #727492

    joanthan0077
    Participant

    Hello WoodMart Support Team,

    We are experiencing an issue with the Contact Us form on our website.

    When we complete the form and click “ASK A QUESTION,” the following error message appears:

    “There was an error trying to send your message. Please try again later.”

    Could you please investigate why the form cannot send messages and advise how we should configure the website email settings?

    Our domain is chargeoem.com. Do we need to create a domain email address such as sales@chargeoem.com and use it as the sender or recipient email address?

    If SMTP configuration is required, could you please advise which settings or plugin you recommend for this WoodMart and WordPress website?

    The website URL and temporary WordPress login details are provided in the private section below.

    Thank you for your support.

    Best regards,
    Jonathan
    ChargeOEM

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    August 22, 2026 at 9:08 am #727524

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for contacting WoodMart Support. We’ll be happy to assist you with your request.

    Before we continue, we have one quick question for you:

    Where did you first hear about WoodMart?

    We really appreciate your help with this. It takes just one click, but your answer is extremely valuable to us and helps us understand how customers discover WoodMart:
    https://tally.so/r/rj8qWl

    Now, let’s get back to your request. This issue is not related to the WoodMart theme. The error is generated by the contact form plugin/mail configuration.

    Please read the following article for further help:
    https://contactform7.com/faq/after-submitting-the-form-i-get-an-error-message/

    Best Regards

    August 27, 2026 at 12:21 pm #727708

    joanthan0077
    Participant

    Hello Creative Team,

    Thank you very much for your previous help and support.

    We are currently experiencing a layout issue when editing the mobile version of the Products page.

    On mobile devices, the product images and their corresponding “Know More” buttons are not arranged correctly. We would like each product image to be followed immediately by its corresponding button.

    Could you please advise how we can adjust the layout, element order, spacing, and positioning specifically for the mobile version without affecting the desktop and tablet layouts?

    Is there a responsive setting in WoodMart or Elementor that allows us to change only the mobile layout? If possible, please also let us know where we can find the relevant settings.

    I have attached a screenshot showing the current mobile layout issue.

    Thank you again for your assistance.

    Best regards,
    Jonathan Yu
    ChargeOEM

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    August 27, 2026 at 2:57 pm #727723

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    This happens because all images are in one column and all buttons are in another. On mobile, Elementor stacks the first column entirely before the second.

    To fix this, put each image and its matching “Know More” button together inside their own Inner Container.

    Set Desktop Layout: Select the main parent container, go to Layout, and set Direction to Row (Horizontal).

    Set Mobile Layout: Switch Elementor to Mobile View, select the main parent container, and change Direction to Column (Vertical).

    Best Regards

    October 11, 2026 at 11:56 am #730868

    joanthan0077
    Participant

    Subject: Contact Form Submission Error on Mobile Website
    Hello,
    Thank you again for your previous support.
    We are currently testing the Contact Us form on the mobile version of our website, ChargeOEM.com.
    When we submit a message from a mobile phone, the form shows the following error:
    “There was an error trying to send your message. Please try again later.”
    The form does not appear to be submitting successfully.
    Our website email address is:
    sales@chargeroem.com
    Could you please help us check whether there is any issue with the Contact Form 7 configuration, mail settings, SMTP/email delivery, or the mobile version of the form?
    We would like to make sure that customer inquiries submitted through the website can be successfully delivered to:
    sales@chargeroem.com
    I have attached a screenshot showing the error message on the mobile website.
    For troubleshooting, I can provide temporary WordPress admin access:
    Website: https://chargeroem.com/
    WordPress Login: https://chargeroem.com/wp-login.php?sgs-token=2225
    Username:JoanthanYu
    Password:00402145yulei
    Please feel free to check the relevant Contact Form 7, email, and website settings.
    Thank you very much for your help.
    Best regards,
    Jonathan
    ChargeOEM

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    October 11, 2026 at 4:50 pm #730873

    joanthan0077
    Participant

    Subject: Correction of Contact Email and Question About Login Credentials Privacy
    Hello WoodMart Support Team,
    I would like to correct one detail from my previous message.
    The correct email address we are currently using for contact and testing is:
    debbyhuang888@gmail.com
    Please use this email address for any follow-up regarding the contact form issue.
    I also have an important security question. In one of my previous replies in this support topic, I included my WordPress login information, including the username and password.
    Could you please confirm whether the login credentials posted in this support forum are visible to other users or only to the WoodMart support team?
    If they are publicly visible, could you please help hide or remove the sensitive login information from my previous reply as soon as possible?
    For security reasons, I will also change the password after this message.
    Thank you very much for your help.
    Best regards,
    Jonathan
    ChargeOEM

    October 11, 2026 at 5:20 pm #730874

    joanthan0077
    Participant

    Subject: Correction to WordPress Login URL
    Hello WoodMart Support Team,
    I would like to correct the WordPress login URL I provided in my previous message.
    The correct WordPress login URL is:
    https://chargeroem.com/2225
    Please use this URL when accessing the website backend for troubleshooting.
    The previously provided login URL was incorrect, so please disregard it.
    Thank you for your understanding and continued support.
    Best regards,
    Jonathan
    ChargeOEM

    October 12, 2026 at 12:18 pm #730896

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Your issue has been resolved. Please check back your site and check the issue.

    See the screenshot for clarification: https://postimg.cc/mtSnxQ3F

    Navigate to Contact > Contact forms > edit form and in the mail settings, set the email fields.
    https://postimg.cc/qzBPvbvp

    Best Regards

    October 12, 2026 at 5:54 pm #730903

    joanthan0077
    Participant

    Subject: Contact Form Shows “Message Sent” but Email Is Not Received
    Hello WoodMart Support Team,
    Thank you for your help with the contact form issue.
    After your adjustment, I tested the Contact Us form again on my mobile phone.
    The form now appears to submit successfully and shows the message:
    “Thank you for your message. It has been sent.”
    However, the email is still not being received in our mailbox:
    debbyhuang888@gmail.com
    I have attached two screenshots showing the mobile form submission and the successful confirmation message.
    Could you please help us check why the form shows that the message was sent successfully, but no email is actually delivered to debbyhuang888@gmail.com?
    Could you also please verify:
    – Whether the Contact Form 7 mail settings are correct
    – Whether the mobile Contact Us page is using the correct Contact Form 7 form
    – Whether SMTP or other email delivery configuration is required
    – Whether the current From address or mail server settings may be causing the emails to be rejected or not delivered
    We would like to make sure that all customer inquiries submitted through the website are reliably delivered to:
    debbyhuang888@gmail.com
    Thank you very much for your continued support.
    Best regards,
    Jonathan
    ChargeOEM

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    October 13, 2026 at 8:42 am #730919

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I checked the email delivery and found that the contact form emails are being delivered to the spam folder. The Contact Form 7 mail settings are configured correctly, but your email provider is marking the messages as spam.

    See Screenshot for clarification: https://postimg.cc/GH0Y35pV

    To improve email deliverability, please configure SMTP using a plugin such as SMTP, with the appropriate settings from your email provider. We also recommend configuring SPF, DKIM, and DMARC records for your domain to help prevent emails from being marked as spam.

    Best Regards.

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