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Contact Form Cannot Send Messages – Email and SMTP Configuration

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  • August 21, 2026 at 3:56 pm #727492

    joanthan0077
    Participant

    Hello WoodMart Support Team,

    We are experiencing an issue with the Contact Us form on our website.

    When we complete the form and click “ASK A QUESTION,” the following error message appears:

    “There was an error trying to send your message. Please try again later.”

    Could you please investigate why the form cannot send messages and advise how we should configure the website email settings?

    Our domain is chargeoem.com. Do we need to create a domain email address such as sales@chargeoem.com and use it as the sender or recipient email address?

    If SMTP configuration is required, could you please advise which settings or plugin you recommend for this WoodMart and WordPress website?

    The website URL and temporary WordPress login details are provided in the private section below.

    Thank you for your support.

    Best regards,
    Jonathan
    ChargeOEM

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    August 22, 2026 at 9:08 am #727524

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for contacting WoodMart Support. We’ll be happy to assist you with your request.

    Before we continue, we have one quick question for you:

    Where did you first hear about WoodMart?

    We really appreciate your help with this. It takes just one click, but your answer is extremely valuable to us and helps us understand how customers discover WoodMart:
    https://tally.so/r/rj8qWl

    Now, let’s get back to your request. This issue is not related to the WoodMart theme. The error is generated by the contact form plugin/mail configuration.

    Please read the following article for further help:
    https://contactform7.com/faq/after-submitting-the-form-i-get-an-error-message/

    Best Regards

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