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Elementor editor stuck on loading screen

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  • #727981

    tomek-5170
    Participant

    Hello,

    The Elementor editor remains permanently stuck on the “Loading” screen. The issue affects both existing pages and newly created blank pages, so it is not related to one specific page.

    The problem appeared around the time Elementor was updated from version 4.2.3 to 4.2.4.

    I have already tried:

    * increasing the WordPress memory limit;
    * regenerating Elementor files and data;
    * clearing the website and browser cache;
    * re-saving the permalink settings;
    * testing a newly created blank page.

    The problem still occurs.

    Could you please advise whether this is a known compatibility issue with Elementor 4.2.4, Elementor V4 or the Woodmart theme? Should I temporarily disable the Elementor V4 features or roll Elementor back to version 4.2.3?

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    #727997

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,

    Thank you for purchasing our theme and contacting us.

    This could be a conflict with another plugin. To check, please deactivate everything except:

    – WoodMart Core
    – WooCommerce
    – WPBakery Page Builder or Elementor

    If the problem goes away, turn the others back on one at a time. The one that brings it back is your culprit.

    If it’s still there with everything else off, we’ll take a look ourselves. Please share your admin details in the Private content field and confirm we can temporarily deactivate plugins and switch themes for testing. It takes about 15 to 20 minutes.

    Best regards,
    XTemos Studio

Viewing 2 posts - 1 through 2 (of 2 total)