Home Forums WoodMart support forum GA4 WooCommerce events not firing with WoodMart [2]

GA4 WooCommerce events not firing with WoodMart [2]

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  • #728656

    yaniz
    Participant

    Hello,

    We have performed additional tests comparing WoodMart with Storefront, and we have now found a clear difference that appears to explain the issue.

    We tested the same WooCommerce installation, the same Google Analytics plugin configuration, and the same B2B customer conditions.

    With Storefront active, on a single product page:

    window.ga4w.data.events

    returns:

    [“view_item_list”, “view_item”]

    Screenshot 1 attached: Storefront showing both view_item_list and view_item.

    With WoodMart active, on a single product page:

    window.ga4w.data.events

    returns only:

    [“view_item_list”]

    The view_item event is missing.

    Screenshot 2 attached: WoodMart showing only view_item_list.

    We also tested the standard WooCommerce hook:

    woocommerce_after_single_product

    using a temporary test that outputs:

    <!– DHG_TEST_AFTER_SINGLE_PRODUCT –>

    With Storefront, the hook is executed correctly and the test output appears in the page source.

    Screenshot 3 attached: page source with Storefront showing DHG_TEST_AFTER_SINGLE_PRODUCT.

    With WoodMart, the same test output does not appear, indicating that woocommerce_after_single_product is not being executed in the WoodMart single-product template.

    Since the official WooCommerce Google Analytics Integration relies on this hook for the view_item event, this appears to explain why view_item is generated with Storefront but not with WoodMart.

    Could you please review why the standard woocommerce_after_single_product hook is not being executed with WoodMart and advise how we can restore it?

    Thank you.

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    #728711

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)