Home › Forums › WoodMart support forum › Error in the administration panel

Error in the administration panel

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • September 16, 2026 at 10:34 am #729150

    cwagency
    Participant

    When the update is made to the latest version of the theme, the WordPress admin dashboard is completely white, it is tested in different modes, so that the theme is fully functional, and once the disattivo is complete, the white color remains.

    pubblisalentolab.it

    September 16, 2026 at 2:00 pm #729190

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have logged into your website and confirmed that the WordPress admin dashboard is showing a completely white/blank screen.

    A white screen in WordPress can have several possible causes, including a plugin or theme conflict, corrupted files, PHP errors, memory limitations, or other server-side issues. Hostinger also recommends checking the error logs, disabling plugins/themes for testing, and enabling WordPress debugging to identify the actual cause.

    Since the issue appeared after updating WoodMart, I recommend first checking the WordPress/PHP error logs to determine the exact error rather than making changes blindly.

    You can follow Hostinger’s detailed guide for troubleshooting the WordPress White Screen of Death here:https://www.hostinger.com/tutorials/fix-wordpress-white-screen-of-death/

    The guide covers checking plugins and themes, verifying WordPress core files, checking memory limits, enabling WP_DEBUG, reviewing PHP error logs, and other troubleshooting methods.

    Once the specific PHP/error-log message is identified, we can determine whether the issue is related to WoodMart or another component of the website.

    Best Regards,

    September 16, 2026 at 7:15 pm #729265

    cwagency
    Participant

    Following the automatic update of the WoodMart theme to version 8.6.0, the WordPress Dashboard (/wp-admin/index.php) on **pubblisalentolab.it** displays a completely blank page with an HTTP 200 status code.

    The website frontend and all other WordPress admin pages are working correctly.

    I have already performed the following troubleshooting steps:

    * Checked wp-config.php and enabled WordPress debugging.
    * Reset the .htaccess file.
    * Disabled all plugins.
    * Temporarily removed the custom code from functions.php.
    * Disabled all Dashboard widgets.

    **When I deactivate the WoodMart theme, the issue disappears.**

    Could you please check the PHP-FPM and web server error logs related to requests to /wp-admin/index.php, as well as any errors not recorded in debug.log, potential memory issues, OPcache problems, or interruptions in PHP execution?

    I would like to identify the exact cause of the issue without performing a full website restore, as this is an active WooCommerce store and I cannot risk losing recent orders or customer data.

    Thank you for your assistance.

    Best regards,

    Cristian Coletta

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)