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Critical error on frontend after activating Elementor (Fashion 2 prebuilt)

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • September 17, 2026 at 5:16 pm #729410

    tlcclothingltd
    Participant

    Hi Woodmart support team,

    I’m running into a critical error on my site and would appreciate your help.

    Problem
    I imported the Fashion 2 prebuilt template. As soon as I activate the Elementor plugin, the entire frontend goes down and shows:

    “There has been a critical error on this website.

    Learn more about troubleshooting WordPress.”

    (Screenshot attached.) If I deactivate Elementor, the frontend loads again, so the error only appears while Elementor is active.

    Thank you.

    Attachments:
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    September 17, 2026 at 5:42 pm #729414

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hi there,

    Thanks for reaching out. Please provide temporary WordPress administrator access via the forum’s Private Content field so we can investigate the critical error.

    Kind regards,
    XTemos Studio

    September 17, 2026 at 8:17 pm #729418

    tlcclothingltd
    Participant

    below

    September 17, 2026 at 8:37 pm #729419

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hi there,

    Thanks for providing the access details. Unfortunately, the password appears to be incorrect, so we are unable to log in.

    Please update the temporary WordPress administrator credentials in the forum’s Private Content field.

    Kind regards,
    XTemos Studio

    September 18, 2026 at 12:43 pm #729491

    tlcclothingltd
    Participant

    use this link

    September 18, 2026 at 1:25 pm #729502

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hi there,

    Thanks for updating the access details.

    The issue is caused by the server PHP memory limit, which is currently set to 128 MB. Elementor requires more available memory to work correctly with the imported Fashion 2 website.

    Please contact your hosting provider and ask them to increase the PHP memory limit to at least 256 MB. You can verify the current value in the WoodMart -> Tools -> Status:

    Kind regards,
    XTemos Studio

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Viewing 6 posts - 1 through 6 (of 6 total)