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Registering a new account to my website

This topic has 1 reply, 2 voices, and was last updated 1 week, 1 day ago by Aizaz Imtiaz Awan.

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September 26, 2026 at 11:19 pm #730158
justbrowzin20s
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I’ve been testing out the functions, and I realized that after I create a fake account for testing purposes and register on my website e-commerce store, it says that a temporary password is sent. I don’t get the password, even when I manually send the password reset. help please
- This topic was modified 1 week, 3 days ago by justbrowzin20s.
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September 28, 2026 at 10:07 am #730184

Aizaz Imtiaz Awan
Keymaster
Xtemos team

Hello,

The account creation and password reset emails are handled by WooCommerce email functionality, rather than the WoodMart theme.

Kindly check it from WooCommerce >> Settings >> Email >> Reset password and new customer email settings.

Here is the WooCommerce documentation to troubleshoot the emails: https://woocommerce.com/document/email-faq/
https://wpdesk.net/blog/wordpress-not-sending-password-reset-email/

Best Regards
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