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Refund Request – Purchase Code in Private Content

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  • September 27, 2026 at 4:28 pm #730163

    evolutronics.dz
    Participant

    Hello Xtemos Team,

    I would like to request a full refund for my WoodMart license.

    After testing, the theme structure alongside WooCommerce’s dual-post multilingual setup creates duplicate product entries in my backend. This does not align with my core business inventory and SKU management workflow.

    The theme has not been used on any active live production site. I have provided my Purchase Code in the Private Content field below. Please process the refund request.

    Thank you.

    September 28, 2026 at 10:04 am #730182

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hello,

    Thanks for reaching out.

    The duplicate product entries caused by WooCommerce’s multilingual setup are not related to WoodMart itself. This behavior is controlled by the multilingual solution and its integration with WooCommerce. You can’t request a refund on Envato for this reason.

    Kind regards,
    XTemos Studio

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