Hi team,
We are using the WoodMart theme with WooCommerce on swadeshi.com.au, hosted on Hostinger.
Customers are not receiving password reset emails when they use My Account → Lost your password? on the website.
Here is what we have checked:
WP Mail Logging records the website-generated reset email as successful, with no error.
The email does not arrive in the recipient’s inbox or spam folder.
When we manually resend the email using WP Mail Logging, it arrives at the same address.
Standard WordPress admin password reset emails and Wordfence 2FA emails arrive.
No dedicated SMTP plugin is installed.
Could you please help us check whether any WoodMart setting or compatibility issue could cause this behaviour?
Please let us know what additional details you need.
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