WoodMart Purchase Code Rejected on XTemos – Valid Envato License

Hello XTemos Support Team,

I purchased an official WoodMart Regular License from Envato Market on October 6, 2026.

My purchase code was successfully used to activate the WoodMart theme on my WordPress website.

However, when I try to register the same purchase code in my XTemos account, I receive the following error:

“Wrong validation code, please try again.”

I have carefully verified the purchase code against my official Envato License Certificate, and it is correct.

Purchase information:
– Theme: WoodMart – Multipurpose WooCommerce Theme
– Envato Item ID: 20264492
– Purchase date: October 6, 2026
– License type: Regular License

Could you please investigate this issue and help me register my license successfully?

For security reasons, I prefer not to share my purchase code through the forum. I am willing to provide my purchase code and official Envato License Certificate through a secure, private channel recommended by your support team.

Thank you for your assistance.