Hello XTemos Support Team,
I purchased an official WoodMart Regular License from Envato Market on October 6, 2026.
My purchase code was successfully used to activate the WoodMart theme on my WordPress website.
However, when I try to register the same purchase code in my XTemos account, I receive the following error:
“Wrong validation code, please try again.”
I have carefully verified the purchase code against my official Envato License Certificate, and it is correct.
Purchase information:
– Theme: WoodMart – Multipurpose WooCommerce Theme
– Envato Item ID: 20264492
– Purchase date: October 6, 2026
– License type: Regular License
Could you please investigate this issue and help me register my license successfully?
For security reasons, I prefer not to share my purchase code through the forum. I am willing to provide my purchase code and official Envato License Certificate through a secure, private channel recommended by your support team.
Thank you for your assistance.
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