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Update
- This topic has 13 replies, 3 voices, and was last updated 6 years, 6 months ago by
Artem Temos.
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August 27, 2018 at 2:40 pm #74517
karesParticipantHi,
I did update on the theme few days ago and after the update the attribute color doesn’t show on the products on the shop page and the colors stopped being clickable (all of the products are on stock and have 2 or 3 variations).
Also the Instagram widget stopped showing the latest posts we have on our Instagram profile.
Can you help me fix this?August 27, 2018 at 2:49 pm #74521
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
August 27, 2018 at 3:04 pm #74523
karesParticipantI don’t know which plugins are compatible and which are not and how to disable them.
August 27, 2018 at 3:27 pm #74524
Elise NoromitMemberHello,
Please disable all except these ones:
CMB2
Redux Framework
Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerceBest Regards
August 27, 2018 at 3:36 pm #74526
karesParticipantOk, we deactived the other. Now what?
August 27, 2018 at 4:59 pm #74533
Artem TemosKeymasterAs we can see, attributes work correctly on your website https://gyazo.com/90f6d0f9529b5965608e0a1155e7b22c
Instagram widget is displayed correctly as well https://gyazo.com/a798596a8a53c455b98c3bc39adcce79August 27, 2018 at 5:11 pm #74535
karesParticipantI’ll send you link from another product to see the problem.
About the Instagram that’s not our latest post. It works fine but won’t show the newest posts.August 27, 2018 at 6:45 pm #74548
Artem TemosKeymasterCould you please check is this product has any available options with default WordPress theme at all when our swatches are not used?
As for instagram, you can install Transients manager plugin and clear instagram cache to refresh it.
August 28, 2018 at 9:23 am #74621
karesParticipantWe tried but we did not find anything. The problem also is that after update the filter for the colors which was on the left side below the brend filter, now dose not exist. Something has to do with the color attribute. Although, now when we are putting new product the colors are working fine.
August 28, 2018 at 9:25 am #74624
Artem TemosKeymasterIf it doesn’t work with default theme then it is not our theme’s update problem. Something is wrong with your attributes configurations for old products if it works with new products.
August 28, 2018 at 8:18 pm #74740
karesParticipantDose not work properly with new products as well, because the filter with the color (боја) attribute is not showing on the left side below the price.
We had that filter with all the colors. Now we do not have it. in att pic. as it should be.Attachments:
You must be logged in to view attached files.August 29, 2018 at 6:02 am #74769
Artem TemosKeymasterCould you please check this with default theme as well? We don’t see any problems from our side here. Something is wrong with your attributes configurations but our theme doesn’t influence that.
August 29, 2018 at 7:58 am #74807
karesParticipantWe are using Woocommerce for the attributes and it was working fine before the update. We have direct connection but somehow the colors in eStoremanager are still there, but in WordPress they don’t exist.
Attachments:
You must be logged in to view attached files.August 29, 2018 at 8:00 am #74810
Artem TemosKeymasterIn this case, you need to contact plugin’s developers because we can’t provide support for third-party plugins.
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