Update

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #74517

    kares
    Participant

    Hi,
    I did update on the theme few days ago and after the update the attribute color doesn’t show on the products on the shop page and the colors stopped being clickable (all of the products are on stock and have 2 or 3 variations).
    Also the Instagram widget stopped showing the latest posts we have on our Instagram profile.
    Can you help me fix this?

    #74521

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #74523

    kares
    Participant

    I don’t know which plugins are compatible and which are not and how to disable them.

    #74524

    Hello,

    Please disable all except these ones:

    CMB2
    Redux Framework
    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce

    Best Regards

    #74526

    kares
    Participant

    Ok, we deactived the other. Now what?

    #74533

    Artem Temos
    Keymaster

    As we can see, attributes work correctly on your website https://gyazo.com/90f6d0f9529b5965608e0a1155e7b22c
    Instagram widget is displayed correctly as well https://gyazo.com/a798596a8a53c455b98c3bc39adcce79

    #74535

    kares
    Participant

    I’ll send you link from another product to see the problem.
    About the Instagram that’s not our latest post. It works fine but won’t show the newest posts.

    #74548

    Artem Temos
    Keymaster

    Could you please check is this product has any available options with default WordPress theme at all when our swatches are not used?

    As for instagram, you can install Transients manager plugin and clear instagram cache to refresh it.

    #74621

    kares
    Participant

    We tried but we did not find anything. The problem also is that after update the filter for the colors which was on the left side below the brend filter, now dose not exist. Something has to do with the color attribute. Although, now when we are putting new product the colors are working fine.

    #74624

    Artem Temos
    Keymaster

    If it doesn’t work with default theme then it is not our theme’s update problem. Something is wrong with your attributes configurations for old products if it works with new products.

    #74740

    kares
    Participant

    Dose not work properly with new products as well, because the filter with the color (боја) attribute is not showing on the left side below the price.
    We had that filter with all the colors. Now we do not have it. in att pic. as it should be.

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    #74769

    Artem Temos
    Keymaster

    Could you please check this with default theme as well? We don’t see any problems from our side here. Something is wrong with your attributes configurations but our theme doesn’t influence that.

    #74807

    kares
    Participant

    We are using Woocommerce for the attributes and it was working fine before the update. We have direct connection but somehow the colors in eStoremanager are still there, but in WordPress they don’t exist.

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    #74810

    Artem Temos
    Keymaster

    In this case, you need to contact plugin’s developers because we can’t provide support for third-party plugins.

Viewing 14 posts - 1 through 14 (of 14 total)