Facebook Login Error

This topic has 27 replies, 2 voices, and was last updated 6 years, 2 months ago by Artem Temos.

Viewing 28 posts - 1 through 28 (of 28 total)

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September 4, 2018 at 10:08 am #75456

kiransharma.1
Participant

Hi,

I have configured facebook and google login buttons as per instructions in documentation. My google login button works but unfortunately , Facebook login create problem. Its not giving any error but just redirect to account page without login. I have tried with all possible ways. please check following link:

https://www.lovelylifestyle.com/guitarisma

September 4, 2018 at 11:28 am #75462

Artem Temos
Keymaster

Hi,

Try to add the following PHP code snippet to the child theme functions.php file

add_filter( 'woodmart_alt_auth_method', '__return_true' );

Regards

September 5, 2018 at 6:48 am #75547

kiransharma.1
Participant

still dint work. you can test on this link:

https://www.lovelylifestyle.com/guitarisma

Please let me know if i mistake somewhere..

September 5, 2018 at 6:50 am #75550

Artem Temos
Keymaster

In this situation are you able to provide us your FTP access so we could troubleshoot it and provide you with a solution?

September 5, 2018 at 9:09 am #75570

kiransharma.1
Participant

can i provide you admin panel details?
I cant share ftp.

September 5, 2018 at 9:15 am #75571

Artem Temos
Keymaster

Sorry, but we can’t troubleshoot it without FTP access.

September 5, 2018 at 11:39 am #75591

kiransharma.1
Participant

Sir, I can provide you api crendentials if you say. wp-admin detail. but cannot provide FTP cause of some security.

I believe we can sort it out with these credentials as well.
I need to fix this bug asap. so its very urgent.

September 5, 2018 at 11:42 am #75592

Artem Temos
Keymaster

The problem seems to be caused by some of your server settings. It is not a bug since it works on all other websites. That is why we would like to troubleshoot it and to do this, we need an access to your website files. We would be glad to fix this for you, but we can’t do this without access. Hope you understand what I mean.

September 6, 2018 at 6:00 am #75716

kiransharma.1
Participant

Sir, I have installed one facebook login plugin and integrate it with my napp. its working fine. so i donot thing , there are any server related problem.

our main website working perfectly fine . problem is just here in this shared folder website.

September 6, 2018 at 6:02 am #75719

Artem Temos
Keymaster

Anyway, if you want us to fix this for you, we need your FTP access. How else can we troubleshoot why our theme’s scripts are not working?

September 6, 2018 at 8:31 am #75761

kiransharma.1
Participant

yes sir i can understand your concern, but I have no permission to share FTP access. I could share FTP if this website has its own hosting but we just shift it on our other live website server only for testing.

I am sharing admin panel detail in private message. please try if you can sort it out here.

September 6, 2018 at 8:46 am #75767

Artem Temos
Keymaster

But how did you modify the file we asked you before? Previous client with similar problem fixed it with this advice

The problem seems to be caused by your hosting server. Facebook redirects you to the page sending some serialized data via GET parameter in the URL. The problem that your server can’t parse it and it has some limitation on the number of characters in this parameter. Try to contact your hosting providers to increase it in two or three times.

https://prnt.sc/khxgsp

September 7, 2018 at 7:13 am #75893

kiransharma.1
Participant

Sir I have modified changes thru FTP which you asked me to do, please check attached screenshots.

If there is server problem, then other facebook plugin login functionality should also not work. also our mail website facebook login.

I even integrate other webiste working facebook api(which is also on same server), but it still not work.

Attachments:
You must be logged in to view attached files.

September 7, 2018 at 7:15 am #75896

Artem Temos
Keymaster

Different plugins may use different technologies and may work with your server at the same time when our theme may not.

So try to implement the fix we suggested above.

September 7, 2018 at 7:16 am #75897

kiransharma.1
Participant

Sir I have modified changes thru’ FTP which you asked me to do so, please check attached screenshots.

If there is server problem, then other Facebook plugin login functionality should also not work.

I even integrate other website working Facebook API (which is also on same server), but it still not work.

September 7, 2018 at 7:19 am #75899

kiransharma.1
Participant

Okay, I am discussing these all things with our hosting providers. I will get back to you later.

Thank you

September 7, 2018 at 11:56 am #75965

kiransharma.1
Participant

Hey,

should we set only highlighted variable or all of them?

September 7, 2018 at 11:56 am #75966

kiransharma.1
Participant

https://prnt.sc/khxgsp

September 7, 2018 at 12:08 pm #75977

kiransharma.1
Participant

we have set these values. please verify:

suhosin.get.disallow_nul = 1
suhosin.get.disallow_ws = 0
suhosin.get.max_array_depth = 50
suhosin.get.max_array_index_length = 64
suhosin.get.max_name_length = 64
suhosin.get.max_totalname_length = 256
suhosin.get.max_value_length = 512
suhosin.get.max_vars = 100

September 7, 2018 at 12:11 pm #75981

Artem Temos
Keymaster

Try to increase all values in three times

September 7, 2018 at 12:21 pm #75985

kiransharma.1
Participant

Hi, we have set following values:

suhosin.get.disallow_nul = 3
suhosin.get.disallow_ws = 2
suhosin.get.max_array_depth = 150
suhosin.get.max_array_index_length = 192
suhosin.get.max_name_length = 192
suhosin.get.max_totalname_length = 768
suhosin.get.max_value_length = 1536
suhosin.get.max_vars = 300

but still it dint work. you can check also.

https://www.lovelylifestyle.com/guitarisma

September 7, 2018 at 12:22 pm #75986

Artem Temos
Keymaster

Strange, but we don’t know why else it can’t work. The only one way to check is to connect your website with FTP and troubleshoot it.

September 7, 2018 at 12:33 pm #75988

kiransharma.1
Participant

Sir can you access FTP by Team Viewer on my computer If i give you access?

September 7, 2018 at 12:33 pm #75989

Artem Temos
Keymaster

OK, let’s try this way.

September 7, 2018 at 12:39 pm #75990

kiransharma.1
Participant

…

September 7, 2018 at 1:16 pm #75992

Artem Temos
Keymaster

So the problem is fixed and it was caused by wrong Facebook APP settings.

September 8, 2018 at 5:33 am #76059

kiransharma.1
Participant

Actually documentation only ask us to set these three values:

1. Facebook App ID
2. Facebook App Secret
3. Valid OAuth Redirect URIs

I have set already all these fields but API further checking for these fields:

1. Native or desktop app? (which we “Disabled” later, it was “Enabled” by default)
2. Require App Secret (we set to “No”. It was “Yes” by default)

so these changes help us to integrate Facebook api successfully.

Thank you Sir for all your support!! much appreciated.

September 8, 2018 at 6:47 am #76065

Artem Temos
Keymaster

You are welcome!
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