Add to Basket button not working

This topic has 8 replies, 3 voices, and was last updated 6 years, 1 month ago by Artem Temos.

Viewing 9 posts - 1 through 9 (of 9 total)

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September 27, 2018 at 12:57 pm #79444

skaterras
Participant

Hi,
The Add to basket button (only on shop page) isn’t working. It just hangs with the rotating load icon. A few times I have manage to add a product, but when clicking the check out button I get an error saying the basket is empty.
I have tried to find a solution in the theme – shop settings but without luck.

Another problem is that the header icons (shop, wish list ect) turns into small squares when I start navigating around the site?

Kind regards

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September 27, 2018 at 2:19 pm #79455

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting our support.

Please provide your site admin access and FTP. Amin credentials provided are not workable.

Best Regards

October 1, 2018 at 8:32 am #79992

skaterras
Participant

Did you receive the info you asked for?

October 1, 2018 at 8:40 am #79993

skaterras
Participant

Info sent as private content..

October 1, 2018 at 9:30 am #79998

Artem Temos
Keymaster

Strange, but we can’t access your website dashboard with this data http://prntscr.com/l0re7u

October 1, 2018 at 12:07 pm #80067

skaterras
Participant

See private content..

October 1, 2018 at 12:25 pm #80076

Artem Temos
Keymaster

Try to set the same URL in Settings -> General https://gyazo.com/fbf808faf709bae4edb55803790fb101

October 1, 2018 at 1:17 pm #80087

skaterras
Participant

That seems to work :).
Payments are not coming through though, but I think that has to do with the gateway.
Thanks

October 1, 2018 at 1:53 pm #80095

Artem Temos
Keymaster

Great, you are welcome.
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