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My Zakeke application is not working on my site

Viewing 7 posts - 1 through 7 (of 7 total)
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  • October 15, 2018 at 8:31 pm #82880

    anshusinghvns
    Participant

    Earlier “Zakeke Interactive Product Designer” was working on my WooCommerce site ” https://www.zerggo.com/ ” but now it is not working properly.

    It is a product customisation plugin which opens when we open a product to customize and order.
    The customiser is not opening in the website frame.

    Kindly help as without this plugin i have no use of this theme.

    Thanks,

    October 16, 2018 at 6:14 am #82902

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, send us a screenshot of how it works with default WordPress theme now.

    Thank you in advance

    October 16, 2018 at 7:04 am #82919

    anshusinghvns
    Participant

    Hello,

    I have disabled almost all the plugins not related to Woodmart theme, but still it is not opening properly. Although it s working fine on hand held devices but not not laptop view.

    Regarding screenshot , I have uninstalled all the previous themes, but I can show you the view of ZAKEKE plugin. It looked like as attached file but now all is shrinking to the left side of page.

    Please check the link of my site:

    https://www.zerggo.com/product/card-cap/

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    October 16, 2018 at 7:17 am #82924

    Artem Temos
    Keymaster

    Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

    #zakeke-container {
	width: 100%;
	padding: 30px;
}
    October 16, 2018 at 8:07 am #82935

    anshusinghvns
    Participant

    Thanks Artem,

    I have added the snippet and its working.

    earlier it was working without any snippet addition.

    Thanks

    October 16, 2018 at 8:07 am #82937

    anshusinghvns
    Participant

    I have added in Custom CSS for Desktop area.

    October 16, 2018 at 8:13 am #82941

    Artem Temos
    Keymaster

    Maybe plugin changed something and now it conflicts with our theme styles.

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Viewing 7 posts - 1 through 7 (of 7 total)