PROBLEM SIZING THE GRID'S THUMBNAILS

This topic has 9 replies, 2 voices, and was last updated 6 years ago by Artem Temos.

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October 17, 2018 at 2:35 pm #83330

MolenGeek
Participant

Hello.

I think I have an issue with the Woodmart template. I would like to put my images in a square (1:1) but it doesn’t work when I choose that option (in personalization > WOOCommerce > product’s images) it looks rectangle (except the last product) and not in a square shape in the preview and when i publish it, there are no changes.

I take some screenshoots to show you the issue.

Can you help me asap.

Thank for your help

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October 17, 2018 at 2:50 pm #83339

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

October 19, 2018 at 7:42 am #83754

MolenGeek
Participant

Thank you for replying.
here is the admin access to our dashboard

Kinds regards

October 19, 2018 at 7:53 am #83758

Artem Temos
Keymaster

Try to install this plugin and regenerate all thumbnails https://wordpress.org/plugins/regenerate-thumbnails/

October 19, 2018 at 8:49 am #83776

MolenGeek
Participant

Thank you, I will try this

October 19, 2018 at 9:25 am #83785

Artem Temos
Keymaster

OK, contact us when you will have extra questions.

November 8, 2018 at 11:55 am #88000

MolenGeek
Participant

I use the plugin that allows resize and thumbnails but it does not work you have an alternative solution?

November 8, 2018 at 12:19 pm #88010

Artem Temos
Keymaster

Could you please disable all external plugins that are not related to our theme so we can try to run the thumbnails regeneration?

November 8, 2018 at 2:26 pm #88048

MolenGeek
Participant

ok thank you! The external plugins are now disabled

November 8, 2018 at 2:27 pm #88049

Artem Temos
Keymaster

Try to set shop catalog images to 350, not to 500.
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