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Can't activate Woodmart Core after Theme update

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • October 20, 2018 at 7:02 pm #84066

    mjwilson
    Participant

    Hello –

    I just updated the Woodmart Theme and while the update went thru, when I try to “activate” the Woodmart Core plugin I get this error: “Sorry, you are not allowed to access this page.”

    I tried exiting and going back in, I tried refreshing the page, nothing is working.

    This is happening on both my installs of this Theme.

    How can I update the Woodmart Core?

    Thanks.

    Mj

    October 20, 2018 at 7:16 pm #84068

    mjwilson
    Participant

    I should also mention that because the Woodmart Core isn’t updating, then WPBakery isn’t updating either.

    October 21, 2018 at 6:36 am #84099

    Elise Noromit
    Member

    Hello,

    Make the full backup or your site and provide valid admin access.

    Best Regards

    October 21, 2018 at 7:11 am #84104

    mjwilson
    Participant

    Hi Elise –

    We have two websites running Woodmart. I will provide the details below.

    When I went in to back up, it looks like Woodmart Core is updated, although it said it failed earlier, but WP Bakery has not updated.

    Thanks.

    October 21, 2018 at 11:30 am #84152

    Elise Noromit
    Member

    Hello,

    Deactivate and delete WP Bakery Page builder, then go to Appearance > Install plugins > install WP Bakery and activate.

    Best Regards

    October 21, 2018 at 3:22 pm #84168

    mjwilson
    Participant

    Thanks I’ll try that

    October 21, 2018 at 3:33 pm #84170

    mjwilson
    Participant

    It worked! Yeah!

    October 21, 2018 at 4:30 pm #84179

    Elise Noromit
    Member

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)