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Files not download

Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 25, 2018 at 5:09 am #84937

    [email protected]
    Participant

    Dear Support Team,

    Hope you fine.
    In our site we give files for free.
    However when we click on “place order” files not download.
    However it shows “Thank you. Your order has been received.”
    We already uploaded zip files in upload section. However it not download.

    Please help.
    Warm regards.

    October 25, 2018 at 6:16 am #84960

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    October 25, 2018 at 11:00 am #85054

    [email protected]
    Participant

    Dear Artem,

    Thanks a lot for the feedback.
    We tested it in twentysixteen.
    Here also we get the same error.
    No files download.
    Screenshot attached.

    Please help

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    October 25, 2018 at 11:17 am #85057

    Artem Temos
    Keymaster

    It means that the problem is not caused by our theme and connected to some of the installed plugins.

    October 26, 2018 at 1:59 pm #85427

    [email protected]
    Participant

    Dear Arten,

    Thanks a lot for the information.
    Could you please help us to identify which plugin causes the error.
    Could you please let us know who can help us to solve this error.
    Please help.

    October 26, 2018 at 2:23 pm #85441

    Artem Temos
    Keymaster

    You can activate all plugins one by one to see which one causes this problem.

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Viewing 6 posts - 1 through 6 (of 6 total)