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Issues For New Update 3.1.1

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  • #86711

    muradeal
    Participant

    Hi everyone,

    We just updated the theme earlier today and we noticed the following problems:

    1. Pages:
    a. Page product thumbnails for desktop doesnt show up anymore, but works well on mobile and ipad devices.We cleared the cache of our browser and tried it in different browsers but the problem still there.
    b. there were setting that were changed too right after the update.
    2. Product Page:
    a. all Images and Thumbnails do not work or do not show up anymore on desktop but works
    well on mobile and tablet devices.
    b. Tabs do not work on desktop but works on mobile and tablets
    c. Product thumbnails on cart also do not work / do not show up
    d. Add To Cart button do not work as well
    e. Sidebar font and arrangements was changed too

    THere are more changes that we discovered right after the update.

    Would you know how we can revert back to the last version instead? or would you know how we can resolve these issues?

    Also we noticed the loading time is slower now than the last. Can you help us determine what seems to be the problems?

    For your reference, please see Private Content of the admin credentials.

    We hope you can help us the issues mentioned above. looking forward to your positive reply soon.

    Thank you very much

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    #86725

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and switch to parent theme so we can check it?

    Thank you in advance

    #86753

    muradeal
    Participant

    done deactivating some plugins. It works when I switched to the parent theme. would you know the issues on child theme?

    Please use the credentials provided to check if soemthing is missing, i believe we did not touch anything on child theme since we updated the theme earlier today.

    thank you very much

    #86758

    Artem Temos
    Keymaster

    Hello,

    By default, our child theme doesn’t have any PHP code added and it can’t break your website or rise any kind of errors. So if you have any problems when you activate the child theme, it means that you added some code or customized some template files in the child theme folder. You need to review all the customizations made by you or your developer and fix or remove them to solve the problem.

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)