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I really have Issue with Add to cart and search

Viewing 18 posts - 1 through 18 (of 18 total)
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  • November 5, 2018 at 1:43 pm #87280

    anishniroula1
    Participant

    Hy, this is my website https://www.everestasianmarket.com
    When I try to search something, it takes more then 6 second to show result. And other things is add to cart takes samething to add in cart. I also have CDN but nothing is improving. Can you help me please.

    November 5, 2018 at 3:38 pm #87308

    Eric Watson
    Participant

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    November 5, 2018 at 4:14 pm #87313

    anishniroula1
    Participant

    Check the Private message

    November 5, 2018 at 5:02 pm #87326

    Artem Temos
    Keymaster

    Please, disable all external plugins that are not related to our theme including these ones https://gyazo.com/9038fb359a8f9d24f440c5283be81c3a

    November 5, 2018 at 5:16 pm #87328

    anishniroula1
    Participant

    I disable it but still not woriking. its still slow.

    November 5, 2018 at 5:21 pm #87330

    Artem Temos
    Keymaster

    All plugins are still turned on.

    November 5, 2018 at 5:53 pm #87333

    anishniroula1
    Participant

    Can you please diable and try it for me becuase I don’t know which one will do that

    November 5, 2018 at 5:57 pm #87336

    Artem Temos
    Keymaster

    As we can see, your average server response time is around 5-6 seconds on all pages and that is why the search request takes so much time as well. You need to contact your hosting provider and ask to investigate the problem. It should be around 1-2 seconds.

    November 5, 2018 at 6:07 pm #87337

    anishniroula1
    Participant

    Ok I am contacting my hosting. Should I enable the plugin that you disable or just leave it like that.

    November 5, 2018 at 6:18 pm #87342

    Artem Temos
    Keymaster

    We suggest you do not activate any plugins while you are working with this performance problem. Firstly, be sure that your website is loading fast without any plugins installed and then activate them one by one.

    Regards

    November 5, 2018 at 6:39 pm #87344

    anishniroula1
    Participant

    I called hosting and they said Ajax Jquery is taking long time to load. Do you think you can help me with that?

    November 5, 2018 at 6:41 pm #87345

    Artem Temos
    Keymaster

    They shouldn’t check the AJAX query. Firstly, you need to understand why your home page is loading twice longer than normal. It is not just a problem with search.

    November 5, 2018 at 6:48 pm #87347

    anishniroula1
    Participant

    What are you suggesting me to do?

    November 5, 2018 at 6:50 pm #87348

    Artem Temos
    Keymaster

    As we already said, you need to check this issue with your host. Or you can try some trial with other hosting providers to check the performance.

    November 5, 2018 at 6:52 pm #87350

    anishniroula1
    Participant

    which hosting provider you guys using and what kind of hosting?

    November 5, 2018 at 7:01 pm #87351

    Artem Temos
    Keymaster

    We usually recommend to use https://www.bluehost.com/ as a good option for WordPress websites.

    November 5, 2018 at 7:05 pm #87352

    anishniroula1
    Participant

    and one more thing, what you think about jetpack?

    November 5, 2018 at 8:09 pm #87361

    Artem Temos
    Keymaster

    Personally, we don’t use jatpack so we can’t advise you in this question.

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Viewing 18 posts - 1 through 18 (of 18 total)