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Error Credit Card

Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 20, 2018 at 10:46 am #90505

    VivaDigital
    Participant

    Hi. There is a big problem with my website:

    I installed the braintree plugin on my site. When I try to buy something in my store the error Authorization check failed appear.

    I just can not understand why. I tried the same plugin in several other sites with this theme (Woodmart) without problems. the braintree credentials are correct. It is just with this website:
    see the attach.

    Please, help.

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    November 20, 2018 at 12:25 pm #90516

    Elise Noromit
    Member

    Hello,

    Please contact the plugin support. Our theme does not influence the plugins.

    Best Regards

    November 20, 2018 at 1:05 pm #90526

    VivaDigital
    Participant

    I tried the same plugin in several other sites with this theme (Woodmart) without problems. the braintree credentials are correct. It is just with this website

    I have already contacted the support, but no help

    November 20, 2018 at 1:28 pm #90528

    Elise Noromit
    Member

    Hello,

    We suspect that this is the issue of plugins conflict. Deactivate all the third parties plugins not related to the theme and activate them one by one to discover which one influence.

    Best Regrds

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Viewing 4 posts - 1 through 4 (of 4 total)