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UPDATING ERROR

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • December 2, 2018 at 7:12 pm #93270

    influmar
    Participant

    Hello,

    I got this error when I was updating Woodmart: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
    How can I fix this?

    Thanks in advance

    December 2, 2018 at 7:27 pm #93273

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    December 3, 2018 at 9:37 am #93367

    influmar
    Participant

    Hello,

    I followed those steps but I’m getting the same error.
    In the second step, when the Theme license was deactivated, the update wasn’t available. I don’t know if this is normal.

    December 3, 2018 at 10:31 am #93380

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access and your purchase code so we can check it?

    Thank you in advance

    December 3, 2018 at 1:28 pm #93404

    influmar
    Participant

    OK, I cannot disable the plugins, it’s a a client’s shop, and I wouldn’t like to leave the page without operation.
    When you log in the wordpress, you can disable anything temporaly and enable it later.

    December 3, 2018 at 3:08 pm #93441

    Elise Noromit
    Member

    Hello,

    You have provided the access which does not allow to enter the dashboard. We need admin access. Please navigate to Users, chose the user your provide and set it as the Admin.

    Best Regards

    December 3, 2018 at 7:27 pm #93512

    influmar
    Participant

    Ups, sorry. You can access now.

    December 3, 2018 at 8:26 pm #93531

    Elise Noromit
    Member

    Hello,

    Your theme has been updated to the recent version. Please check now.

    Best Regards

    December 3, 2018 at 11:45 pm #93541

    influmar
    Participant

    Hello,

    Thank you very much.

    December 4, 2018 at 12:05 pm #93682

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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