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Update Issue

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  • Author
    Posts
  • December 3, 2018 at 1:04 pm #93401

    m0seR
    Participant

    Hello,

    i’m trying to update the theme via dashboard or appearance / themes but i’m getting this error :
    “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    Tried the following :

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    At the moment as the website is live it’s impossible to disable plugins in order to test what’s wrong.

    Thank you in advance.

    December 3, 2018 at 2:41 pm #93425

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access and make the full backup of your site.

    Best Regards

    December 3, 2018 at 2:47 pm #93429

    m0seR
    Participant

    Hello, i got the backup of the website. You can find the admin access at the Private Content Area.

    The website is live, so I would prefer not to update if there is a chance of braking it.

    Also one more question :

    How is it possible to remove the white space after the content in some pages?

    http://prntscr.com/lq4r9t
    http://prntscr.com/lq4ugx

    Thank you in advance.

    December 3, 2018 at 4:40 pm #93471

    Elise Noromit
    Member

    Hello,

    Please provide your FTP access you have limitation for file sizee uploading

    Best Regards

    December 3, 2018 at 4:43 pm #93472

    m0seR
    Participant

    Hello,

    you can find them below.

    Thank you.

    December 3, 2018 at 4:55 pm #93477

    Elise Noromit
    Member

    Hello,

    The theme has been updated. Please check, and provide pages URL with what gap

    Best Regards

    December 3, 2018 at 4:58 pm #93478

    m0seR
    Participant

    Hello,

    thanks. Footer broke. But i will fix it.

    It’s in all pages. But i want to remove it from some of them.

    For example :
    https://shop.cleverpoint.gr/service/
    https://shop.cleverpoint.gr/agora/
    https://shop.cleverpoint.gr/thank-you/
    https://shop.cleverpoint.gr/rate/

    December 3, 2018 at 5:49 pm #93488

    Elise Noromit
    Member

    Hello,

    Enter each page and delete this margin in the row settings http://prntscr.com/lq7i8q

    Disable the pre-footer in these pages http://prntscr.com/lq7lgd

    And this code to the Theme Settings > Custom CSS: 

    body .site-content {
    margin-bottom: 0;
}

    Best Regards

    December 3, 2018 at 6:08 pm #93502

    m0seR
    Participant

    Thanks a lot!

    December 3, 2018 at 8:13 pm #93527

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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