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Poduct page: Tab-Content trimmed

Viewing 14 posts - 1 through 14 (of 14 total)
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  • December 19, 2018 at 2:46 pm #97074

    3DyourBaby
    Participant

    Dear Xtemos-Team.

    I have set tabs-layout “accordion” (in theme-settings -> Product Page -> Tabs)
    Unfortunately the tab-content is trimmed on left and right site (see screenshot)

    I have deactivated all additionally plugins and child-theme.

    How can i correct it?

    Thank you in advance.

    André

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    December 19, 2018 at 6:10 pm #97112

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access and product page URL for checking.

    Best Regards

    December 20, 2018 at 9:14 am #97186

    3DyourBaby
    Participant

    Dear Elise.

    By the way another little question according system-understanding:

    In Cart-Page you can set “Sidebar options” -> “Without”.
    Is there an woodmart-setting – central – for all these sites where i can define “Without”??
    So i can leave the singel page-settings on “Default”.

    Best regards
    André

    December 20, 2018 at 11:23 am #97236

    Elise Noromit
    Member

    Hello,

    I am trying to check the product and seems you are working now. Let me know when you finish.

    Best Regards

    December 20, 2018 at 11:24 am #97238

    3DyourBaby
    Participant

    Oh, it’s no problem. Feel free and make your tests.
    I’m finish now with essential work.

    With best regards

    André

    December 20, 2018 at 2:01 pm #97277

    Elise Noromit
    Member

    Hello,

    Enter the product page and row settings set the “Default” https://prnt.sc/lxh308

    Best Regards

    December 20, 2018 at 2:26 pm #97291

    3DyourBaby
    Participant

    Dear Elise.

    Thank you for tip.

    Did you check the preview of productpage, named: ‘Dein eigenes 3D-Baby – Größe: 24 cm’ (ID 1872)?
    It does not look different like before.
    (I have reloaded the site without cache (Strg + F5))

    Please, can you try it yourself again.

    With best regards

    André

    December 20, 2018 at 4:47 pm #97354

    Elise Noromit
    Member

    Hello,

    I cannot check the tabs as this block overlays everything http://prntscr.com/lxjs75 Please deactivate it.

    Also, deactivate the plugins not related to the theme so that I could check,

    Best Regards

    December 21, 2018 at 7:42 am #97490

    3DyourBaby
    Participant

    Dear Elise.

    I just have disabled all plugins except for “Woocommerce” and “Woodmart core”.
    In this case it looks ok:
    https://i.gyazo.com/59236d69bf867e25b4bc145415154e16.png

    Then i acitvated “WPBakery” & “Redux Framework” additionally.
    And so we have the problem again:
    https://i.gyazo.com/aeddde47c7ab3dccf0a285bd250e1f69.png

    Conclusion:
    With the 4 plugins ( “Woocommerce”, “Woodmart core”, “WPBakery” & “Redux Framework” )
    the problem arises.
    (child-theme was deactivated)

    I do not know what time you visit my page, so feel free and disable plugins yourself, if you visit my site.

    Thank you in advance.

    With best regards

    André

    December 21, 2018 at 9:37 am #97527

    Elise Noromit
    Member

    Hello,

    I have deactivated all the plugins not related to the theme and mad the row “Default” It works now correctly https://gyazo.com/eae34023abf1deb471d94feb61bfc738

    Activate the plugins one by one to find out which one causes the problem. Woodmart core”, “WPBakery” & “Redux Framework – these all plugins are compatible and cannot cause the problem. They are now activated.

    Best Regards

    December 21, 2018 at 10:37 am #97537

    3DyourBaby
    Participant

    Dear Elise,

    Wow, i’m confused.
    (I promise, i had all the plugins disabled too. =)

    Now i enabled all plugins and it keeps working ????

    Do you know if it’s enough to refresh the frontend-view via “Strg + F5” to empty cache?
    Or is there an other way within WordPress?

    With best regards

    André

    December 21, 2018 at 12:32 pm #97552

    Elise Noromit
    Member

    Hello,

    Perhaps it was an issue of the cache, keep on checking from time to time. If you see a problem deactivate plugins not related to the theme.

    Best Regards

    December 21, 2018 at 2:36 pm #97590

    3DyourBaby
    Participant

    Dear Elise,

    I wish you and xtemos-team blessed Christmas!
    Thank you for your very, very good support and solution-oriented help!

    Hope, that my questions will be less next year 😉

    You can mark this topic as solved.

    With best wishes

    André

    December 21, 2018 at 3:54 pm #97617

    Elise Noromit
    Member

    Hello,

    Thank you very much for the warm greetings. I personally and our team wish you Mery Christmas!

    If you have any questions you are always welcome to contact us.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)