Plugins install problem

This topic has 7 replies, 2 voices, and was last updated 5 years, 11 months ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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December 24, 2018 at 11:49 am #98145

Dvir
Participant

Hi,
I just installed the main theme and child theme, and after trying to install the plugins I got this error message for 6 plugins:

Downloading installation package from https://downloads.wordpress.org/plugin/redux-framework.3.6.15.zip…

Unpacking the package…

Could not copy file. redux-framework/ReduxCore/inc/fields/color_gradient/field_color_gradient.js

Please help me fix this issue and start to enjoy the theme, thank you.

December 24, 2018 at 12:24 pm #98150

Artem Temos
Keymaster

Hello,

Thank you so much for contacting our support center.

This error usually appears when you have some problems on your server side or plugin is already installed. We suggest you to remove and reinstall the plugins from scratch. If it will not help, you need to contact your host for help.

Kind Regards
XTemos Studio

December 26, 2018 at 12:52 pm #98477

Dvir
Participant

Hey thanks for the response.
This is the first time I have tried to install the plugins and only 3 have been successfully installed, the rest of the plugins will receive an error message.
I contacted the host and he says this is the first time he has encountered it.

What could be the problem he needed to fix from his side?
Thank you.

December 26, 2018 at 2:22 pm #98485

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

December 26, 2018 at 2:44 pm #98488

Dvir
Participant

I was just trying to reinstall, and I was able to install the most necessary plug-ins.
I have a problem right now with only 2:
Redux Framework
MailChimp for WordPress

I would be happy to receive your help.

December 26, 2018 at 2:58 pm #98492

Artem Temos
Keymaster

Please, send us your FTP access as well.

December 26, 2018 at 2:59 pm #98493

Dvir
Participant

Sorry but I don’t have it.

December 26, 2018 at 3:53 pm #98502

Artem Temos
Keymaster

Contact your hosting provider to obtain this data.
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