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Cannot save changes

Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • December 26, 2018 at 7:43 am #98441

    webhostau
    Participant

    hi there,

    Within wp admin area, Basel Theme Settings, whenever I make any changes it doesnt save.

    A pop up stating cannot save. See attachment.

    Attachments:
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    December 26, 2018 at 8:29 am #98452

    webhostau
    Participant

    the other themes work well with saving changes.

    December 26, 2018 at 8:53 am #98460

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    December 27, 2018 at 1:02 am #98548

    webhostau
    Participant

    I sent the login details on your forum board. Did you get the details ?

    December 27, 2018 at 1:04 am #98549

    webhostau
    Participant

    When the plugins have been disabled. I tried to change theme details Sorry, you are not allowed to access this page.

    December 27, 2018 at 1:07 am #98550

    webhostau
    Participant

    Will this take alot of time ? Client looks like going elsewhere.

    December 27, 2018 at 1:12 am #98551

    webhostau
    Participant

    see private area

    December 27, 2018 at 7:18 am #98567

    Artem Temos
    Keymaster

    Please, disable all plugins except Redux Framework. And you didn’t send us your admin access yet.

    Regards

    December 27, 2018 at 7:30 am #98572

    webhostau
    Participant

    admin access

    December 27, 2018 at 7:37 am #98573

    Artem Temos
    Keymaster

    There is some problem with your server configuration because AJAX requests in the Dashboard area returns 404 error https://gyazo.com/5f64028e5e3cba671fae55fc6e855736
    Try to contact your hosting providers for help. It is not a problem with Theme Settings only. Widgets save function doesn’t work as well for example.

    December 27, 2018 at 10:00 am #98602

    webhostau
    Participant

    mod security was disabled but did not fix the issue. The theme saves but I cannot activate plugins because I get a white page.

    December 27, 2018 at 10:48 am #98618

    Artem Temos
    Keymaster

    What exactly plugin you are trying to activate? Try to reinstall them first.

    December 27, 2018 at 12:26 pm #98636

    webhostau
    Participant

    Did you manage to login fine ?

    December 27, 2018 at 1:34 pm #98647

    Artem Temos
    Keymaster

    No, your website is not working now. Try to remove your plugins folder that you recently activated via FTP or your hosting panel file manager. Then reinstall these plugins.

    December 27, 2018 at 2:42 pm #98680

    webhostau
    Participant

    just reinstalled plugins, same issue

    December 27, 2018 at 2:45 pm #98682

    Artem Temos
    Keymaster

    The white screen says about some PHP error but we can’t identify it. You need to contact your hosting provider and ask to check what error appears there.

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Viewing 16 posts - 1 through 16 (of 16 total)