Category page that is broken design

This topic has 15 replies, 2 voices, and was last updated 6 years, 2 months ago by Elise Noromit.

Viewing 16 posts - 1 through 16 (of 16 total)

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December 27, 2018 at 1:36 pm #98648

Svoi
Participant

Hello,
I have some categories Which are displayed correctly, except one category page that is broken design.
The design of the page has been broken.

this is fine:
https://www.bestdeals5.com/product-category/all/hats/

and this design of the page has been broken:
https://www.bestdeals5.com/product-category/all/shirts/

please see the attached screenshots

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December 27, 2018 at 2:16 pm #98666

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and provide valid admin access.

Best Regards

December 27, 2018 at 2:21 pm #98676

Svoi
Participant

Hello,
I didn’t install any other plugins.
Please see the admin access in Private Content
Thanks a lot!

December 27, 2018 at 3:28 pm #98692

Elise Noromit
Member

Hello,

Please deactivate the plugins https://gyazo.com/d18e43e2709b35a56567a9d79d69f017

Best Regards

December 27, 2018 at 3:41 pm #98698

Svoi
Participant

Hello,
I deactivated them.
Thanks

December 27, 2018 at 4:47 pm #98710

Elise Noromit
Member

Hello,

Please provide the FTP access.

Best Regards

December 27, 2018 at 4:49 pm #98711

Svoi
Participant

Hello,
Please see the admin access in Private Content
Thanks a lot!

December 27, 2018 at 5:15 pm #98716

Elise Noromit
Member

Hello,

I need FTP not admin access. You have provided admin access above but we need FTP

Best Regards

December 27, 2018 at 5:21 pm #98717

Svoi
Participant

Hello,
Actually, I see that there is a problem with 2 pages:

https://www.bestdeals5.com/product-category/all/shirts/

https://www.bestdeals5.com/product-category/all/pants/

Please see the FTP access in Private Content
Thanks a lot!

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December 27, 2018 at 8:20 pm #98734

Elise Noromit
Member

Hello,

The reason is that there are unclosed tags on products in this category https://prnt.sc/m09awr and https://prnt.sc/m09bkv check and correct. You can activate your plugins now.

Best Regards

December 27, 2018 at 8:56 pm #98759

Svoi
Participant

Hello,
I remove all div tags from the text.
it still not helps.
Thanks

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December 27, 2018 at 8:57 pm #98763

Elise Noromit
Member

Hello,

Check each product and remove tags.

Best Regards

December 27, 2018 at 8:59 pm #98764

Svoi
Participant

Hello,
OK,
What about this
https://www.bestdeals5.com/product-category/all/pants/

this is another with color changed and HTML broken

December 27, 2018 at 9:22 pm #98768

Elise Noromit
Member

Hello,

Check all your products and delete HTML tags.

I have set this type of design in the Theme Settings > Shop > Product Style http://prntscr.com/m0c9f3 this style does not show the product summary and now your category page looks like this https://gyazo.com/a44d56ec618eb1188858217cde25a9e8

In any case, you need to remove unclosed tags as they will cause other problems.

Best Regards

December 27, 2018 at 9:28 pm #98769

Svoi
Participant

Hello,
thanks a lot for your help.
I would delete all tags tomorrow.
Good night!

December 27, 2018 at 9:30 pm #98772

Elise Noromit
Member

You are welcome! If you have any questions please feel free to contact us.

Good night!
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