Woodmart template stuck at loading

This topic has 12 replies, 2 voices, and was last updated 5 years, 10 months ago by Elise Noromit.

Viewing 13 posts - 1 through 13 (of 13 total)

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December 28, 2018 at 7:59 am #98793

EvoBao
Participant

Hi there!

I want to add pre-defined template parts and layouts from the woodmart templates library and when I click on “+”, it is just stuck at loading.

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December 28, 2018 at 9:08 am #98803

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting our support.

Please deactivate all the plugins not related to the theme and provide your site admin access.

Best Regards

December 28, 2018 at 9:24 am #98806

EvoBao
Participant

Private content below

December 28, 2018 at 10:34 am #98812

Elise Noromit
Member

Hello,

You provided FTP access and I need your site admin panel. Please provide the access to your site.

Best Regards

December 28, 2018 at 10:47 am #98814

EvoBao
Participant

See private content

December 28, 2018 at 11:33 am #98820

Elise Noromit
Member

Hello,

Seems as soon as you have deactivated the plugins the issue has gone https://gyazo.com/90a48b6cdb72e43d8be5e5168d2146d3

Now activate plugins one by one and check the issue to detect which plugins cause the problem.

Best Regards

December 28, 2018 at 12:07 pm #98822

EvoBao
Participant

I just tried and unfortunately it’s still not working for me. https://photos.app.goo.gl/5vjSB6KfwxwbSKpt5 It’s been 10 minutes and it’s still stuck in uploading.

Could you go to my home page and try to add a woodmart template?

December 28, 2018 at 12:10 pm #98823

EvoBao
Participant

I logged out of the admin panel and logged back in under the same username & password I gave you and still the same issue. Don’t know why it’s working for you and not for me. Any ideas?

December 28, 2018 at 12:50 pm #98829

Elise Noromit
Member

Hello,

I have added info boxed http://prntscr.com/m0ldh8 and http://prntscr.com/m0ldwd

Best Regards

December 28, 2018 at 6:31 pm #98881

EvoBao
Participant

It appears that I can add some templates easily, e.g the info boxed and product features but it is stuck when I try to add subscription+contact form popup, video with info boxes, contact form+text. Can you try if you can easily add them at your end?

December 28, 2018 at 7:34 pm #98896

Elise Noromit
Member

Hello,

Do you try to add the template from the front end or from the backend?

Try to do it from the backend.

Best Regards

December 28, 2018 at 9:24 pm #98922

EvoBao
Participant

It works from the backend. Thanks!

December 29, 2018 at 8:36 am #98968

Elise Noromit
Member

You are welcome! If you have any questions please feel free to contact us.

Best Regards
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