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Hello, I need your help

Viewing 18 posts - 1 through 18 (of 18 total)
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  • January 3, 2019 at 5:53 pm #99697

    iamkingrobert
    Participant

    Please i bought your template and have been using it but now it is giving me this message when i visit my website “Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0”

    I have also added a screenshot of what it is saying when i view the website. Please help me to check it out and solve the issue. Thanks a lot

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    January 3, 2019 at 6:15 pm #99700

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I have deactivated the plugins not related to the theme and the problem has gone. Now activate the plugins one by one and check the issue to detect which plugin causes the problem.

    Best Regards

    January 4, 2019 at 9:42 am #99809

    iamkingrobert
    Participant

    Okay, thanks for the support, that worked. Now i have changed the logo to my own logo but when i get on the website using a Tablet or mobile phone it still shows the demo logo. Please how do i change that? Or can you help me correct that by getting to the dashboard please. Thanks a lot.

    January 4, 2019 at 10:00 am #99814

    iamkingrobert
    Participant

    And please, the same issue i reported at first seems to persist. Please check. Thank you

    January 4, 2019 at 11:27 am #99838

    Elise Noromit
    Member

    Hello,

    Please navigate to Woodmart > Header builder http://prntscr.com/iyd2pe

    Switch to mobile view of your header http://prntscr.com/iyd3v3 check all the elements there.

    What do you mean? the same issue i reported at first seems to persist. – as soon as I deactivated plugins everything worked. You need to activate plugins one by one detecting which one causes the problem. or clarify the problem.

    Best Regards

    January 4, 2019 at 2:40 pm #99901

    iamkingrobert
    Participant

    It is still happening, it shows fatal error message and when you scroll down to the buttom you will see an error message that has to do with Revolution slider too. I am only using the electronics slide. Please help me check if it is that other slides need to be deleted. Please help me do it. thanks

    January 4, 2019 at 2:51 pm #99903

    iamkingrobert
    Participant

    Okay, i think have fixed the issue now. Please it’s okay now, i will get back to you if anything else comes up.

    January 4, 2019 at 4:15 pm #99925

    iamkingrobert
    Participant

    Hello, please i need you to help me with this issue. When you click on Store it shows the same error message. Please do check it out, there’s something wrong somewhere and i think it is saying storage is low. Please i need your help, solve this issue for me.

    January 4, 2019 at 5:07 pm #99935

    Elise Noromit
    Member

    Hello,

    If you mean this error “Error establishing a database connection” contact your host support.

    Best Regards

    January 4, 2019 at 8:18 pm #99973

    iamkingrobert
    Participant

    Okay, any ideas of what i should tell them please?

    January 5, 2019 at 8:41 am #100007

    Elise Noromit
    Member

    Hello,

    They will check the log file to detect the reason and they should know what to suggest.

    Best Regards

    January 5, 2019 at 3:44 pm #100086

    iamkingrobert
    Participant

    Hello, good day. Have spoken with the hosting company and they have increased the memory and storage of the domain. But they made me know that it is one of the plugin that came with the theme that is giving me the issue because even after increase the issue is still on it. Please i need you to login my dashboard and solve this issue once please. Dont make it look like i made a mistake buying your theme please, help me with this issue. Am still seeing the error messages and it keeps referring to your theme “home” file.

    Lastly, when you click on the tracking page, i still see the Demo Woodmart logo, how do i take that off please. Thanks

    January 5, 2019 at 4:10 pm #100092

    Artem Temos
    Keymaster

    Hello,

    We just deactivated all the plugins that are not related to our theme and the website works correctly. So now, all the required plugins are active and it works well. The problem is caused by some additional plugins, not by the ones that come with our theme.

    Regards

    January 5, 2019 at 4:12 pm #100093

    Artem Temos
    Keymaster

    Also, we recommend you to update PHP to version 7.2 because you are using too old version on your server.

    January 5, 2019 at 4:23 pm #100095

    iamkingrobert
    Participant

    Okay, thanks a lot. Please what about the last thing, which is the Demo logo that is still showing on the Tracking Page. How do i change that?

    January 5, 2019 at 4:58 pm #100101

    Artem Temos
    Keymaster

    Track order page has a different header set in Dashboard -> Pages. Find this header in Dashboard -> WoodMart -> Header builder and replace the logo.

    January 5, 2019 at 5:37 pm #100111

    iamkingrobert
    Participant

    Okay thank you, all good for now. I will write you if i have any question. Thanks again

    January 5, 2019 at 5:59 pm #100118

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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