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Elise Noromit
Hello,
Please show the problem on the screen.
What do you mean saying: “then why is the setting about zoom image even available?” Theme Settings provide three options: Zoom/Photoswipe/None. Please provide the screen of the problem.
But, on the other hand, Photoswipe still performs zooming function – please provide the screen.
When you enable the Photoswipe in the Theme Settings, Zoom is not effective. And when you enable Zoom, Photoswipe is not effective. If your site does not work in this way, deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area
Best Regards