Reply To: Image scaled down

Hello,

Yes, you apply the zoom effect, in order to show the zoom image should be resized and then increased in the size. Try to deactivate zoom. Please note the image would not be in its natural size as there is no space enough for such a big image. The image is 100% width but depends on the column width. You can configure big images in the Theme settings > Product page > Images.

Best Regards