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JeanneMeier
I will try that with the add ons. I’m thinking you’re wanting to try a process of elimination to see if there’s a plug in that isn’t playing nice? I’m not able to do that right this minute, but will try to do so this evening or tomorrow. In the meantime, if you want to see it, I have posted the admin details in the private area.
Unless it will cause issues with other things, activating or deactivating plug ins won’t affect anything. My WordPress installation is on an add-on domain to my site, and it’s still being worked on. So we don’t have to worry about customers being on-site. The only thing that I want to preserve is the product data, categories and designer apps (Lumise and NB Designer). I can deactivate those plug ins without losing the data though.
I will definitely continue asking that they refund my purchase, but I do have concerns about what they said about the free version not working if I deactivate the purchased version.