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May 25, 2020 at 12:24 pm
#197718
Elise Noromit
Member
Hello,
Oh, sorry. Before importing the settings, you need to create the file of export. Then you open the file, copy all the content, insert in the field, and press the button. If it does not work, make the full backup of your site and provide admin access to the private area.
Please deactivate all the plugins not related to the theme and switch the parent theme.
Best Regards