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September 3, 2020 at 11:16 pm
#223465
Elise Noromit
Member
Hello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area as well as pages URL with the problem and step by step description on how to reproduce the problem.
Best Regards