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Elise Noromit
Hello,
You need to choose either sidebar or dropdown in both desktop and mobile: https://gyazo.com/a5af8e262bed46acaeff1f5a7b0e0f3a
If it does not work, please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards