Reply To: Error in theme when staged the site

Hi,
Do you have ny update on this. TMDHosting tried to stage the site inside the public folder. But the same issue appear. You did an specific update on a bug on the theme in another ticket I have here. Can something hapened on that update?

They still say it is wrong with the theme:

“We are updating this ticket in order to inform you that the process of cloning your website was successfully completed.

Regretfully, we must inform you that the header section of your website differs from the original website and as we have informed you in ticket #736753, the issue appears to be somehow related to the theme of your website.

Rest assured that we have followed a well-established procedure in order to clone your website. However, despite our best efforts and several attempts, we were unable to create an exact replica. Having this information in mind, we would suggest contacting the vendor of the theme for further information on the matter.”