Reply To: Error in Automatic update

Hello,

Actually, we don’t have access to the Customer’s Theme License directly.

So, you would need to follow up the Guidelines mentioned in the earlier given Article regarding the BAD_FORMAT Error that you are getting. Here is the Image referring to that from the Article: https://ibb.co/KXJMY5Y

Please check and follow the guidelines mentioned there. Hopefully, it will get resolved by then.

Best Regards