Reply To: Compatibility with TM Extra Product Options

I did check it and its working ok from there. I’ve also contacted Ninja Forms as I have 2 premium plugin of theirs and they tell me this:

I visited your form in Chrome, Internet Explorer 11, Edge, Safari 11, and on my cell phone, but the form always loaded on my end.

We want to help you get to the bottom of this so here are some things that should help us track it down.

– What device/browser do you observe the issue on? Does the issue persist when you clear your cache or view on a different browser? Any information you can provide here would help us to try to reproduce the issue on our end.

– Try temporarily deactivating all your plugins that are not for Ninja Forms and switching to a default WordPress theme like Twenty Sixteen. If this solves your issue, then the problem was caused by an issue in one of those plugins or your theme. Reactivate them one at a time until the issue returns to determine which plugin is causing the conflict. At that time, we recommend reaching out to the developer of that plugin for further assistance.

If you do not have a development environment for your site (this is best practice and highly recommended), the Health Check plugin (https://wordpress.org/plugins/health-check/) can disable plugins and theme for a single user session instead of all users on your site.

– After you have tested with other plugins temporarily disabled and on a default WordPress theme like Twenty Sixteen, if you are still seeing the issue, please provide temporary admin credentials so we can investigate this further on your site. By providing these temporary credentials, you are giving us permission to temporarily change your theme and/or install or disable plugins during our troubleshooting. While this should never cause an issue with properly developed themes and plugins, please make sure that you have a backup of your site as we are not responsible for any data lost as a result of deactivating/reactivating themes or plugins.

If you have any questions or comments, please let me know and I’ll be more than glad to assist you.

Thank you,

Curtis Brownlee II
WP Ninja

Can you please login to my site and check if something is wrong with JS or something else?

Thanks