Hello,
I am writing to sincerely apologize for the delay in addressing your concern on our support forum. I understand how frustrating it can be to wait for assistance, and I genuinely apologize for any inconvenience caused.
Could you please send access via the private area (that is the below message area: https://prnt.sc/3md8D5AJLu54)?
Looking forward to collaborating with you!
Kind Regards