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March 28, 2018 at 11:00 am
#49505
Elise Noromit
Member
Hello,
Yes, actually we need access. If you do not want to grant, check your theme version and advise.
Navigate to Appearance > Themes > Choose the active theme and click, send us the screen or inform the version. If it is not 2.1 0, you will need to update following these instructions: https://xtemos.com/docs/woodmart/header-builder/
If you have the recent version of the theme we will ask you for your site admin access to help you.
Best Regards