Reply To: Problems with categories

Hello!

Yes, the categories are showing to be selected. But 2 weeks ago almost all the products were already categorized with their specific categories and sub-categories names. And now they have simply disappeared!

I have contacted Bling support again. They analyzed 2 (as a sample) of the 35 products that were categorized (and are no longer) and checked if there were any changes (log entries) in the last 90 days. Nothing, no changes.

All the products that I’m going to export from Bling I have to insert a category first, otherwise it won’t export. I have only created 1 category name on Bling. I checked these specific products (the same ones that were already categorized in Woocommerce before the bug) and they still contain the category whose name I created. In other words, the problem does not appear to have been with Bling.

And it is a very serious problem. Imagine if, for example, 2000 products lost categorizations in Woodmart/Woocommerce overnight?

How can we check the problem further? And if it have been a Woodmart bug?

Thank you, Debora

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