Reply To: order cancel and refund option not available

Hi satyaminfotech2019,

Thanks for reaching to us and take our apologies for the long delay in answering.

I first kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If it doesn’t help you, please record a short video of the issue for better understanding and provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,