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#555961

Hello,

Maybe you have a lot of third-party code in the child theme which breaks the work of the emails. So, it is an issue with the Child Theme Customization on your Site not an issue at the Theme level.

You need to reconsider the customization changes done in Child Theme in this regard or Try to create a new child theme.
https://xtemos.com/docs-topic/setup-child-theme

Best Regards.