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Elise Noromit
Hello,
Your problem is not clear enough. Please provide more details. Also, provide your site admin access so that we could check your settings and suggest the solution.
As I understand you are trying to set sales price counter. If so, you need to enable this option in Theme Settings > Product Page Show / hide elements > Countdown timer “ON” Next, you need to enter the product editing mode, set the sales price and schedule http://prntscr.com/jseiq6 This option is available for simple products only.
If you want to show countdown timer in the shop page, enable it in Theme Settings > Shop
If that is not what you want, provide more details.
Best Regards