Search Results for 'empty cart issue'

Hello,

Thank you for your explanation. I followed the steps you suggested. Unfortunately, there is still an issue:

When a product is removed from the cart, the page initially appears blank, and the “Your cart is empty” message only appears after manually reloading the page.

From a UX perspective, this is not ideal, because most users won’t think to manually refresh the page – so it appears as though something is broken or missing.

I’m looking for a solution that ensures the empty cart message appears automatically after removing the last product, without needing to reload the page manually.

I’d be glad if you could help me out.

Kind Regards

Hello,

We still can’t reproduce the issue on our end. Please add the following code to the functions.php file in the child theme and test how it works. Let me know if it helps

if ( ! function_exists( 'woodmart_remove_abandoned_cart' ) ) {
	function woodmart_remove_abandoned_cart( $order_id ) {
		if ( ! woodmart_get_opt( 'cart_recovery_enabled' ) ) {
			return;
		}

		$cart_id = false;

		if ( is_user_logged_in() ) {
			$carts = get_posts(
				array(
					'post_type'      => 'wd_abandoned_cart',
					'posts_per_page' => 1,
					'meta_query'     => array( // phpcs:ignore.
						array(
							'key'     => '_user_id',
							'value'   => get_current_user_id(),
							'compare' => 'LIKE',
						),
					),
				)
			);

			if ( ! empty( $carts[0] ) ) {
				$cart_id = $carts[0]->ID;
			}
		} elseif ( isset( $_COOKIE['woodmart_guest_cart'] ) && ! empty( $_COOKIE['woodmart_guest_cart'] ) ) {
			$cart_id = get_post( $_COOKIE['woodmart_guest_cart'] ); // phpcs:ignore.
		}

		if ( $cart_id ) {
			wp_delete_post( $cart_id );
		}
	}

	add_action( 'woocommerce_checkout_update_order_meta', 'woodmart_remove_abandoned_cart' );
}

Kind Regards

To fix this issue, try to add the following code snippet to the Custom CSS area in Theme Settings. If it doesn’t help, send us your admin access.

body .wd-empty-mini-cart .btn {
    background: #000;
}

Hello,

I would like to know how I can increase the size of the icons in the sidebar menu. Also, on two images, I can’t find a way to remove or at least translate the text “Delivery & Return.”

I am using Loco Translate on my WordPress website, but I am facing some issues with translations. Specifically, I can’t find the following texts in the Loco Translate plugin:

“Delivery & Return” on two images,
The message displayed when the wishlist is empty,
“Billing details,” “Your order,” and “Payment information” during the checkout process.
I have checked the available strings in Loco Translate, but these texts are not listed there. Could you please help me find a way to either translate or remove them? Additionally, if these texts are hardcoded or come from a specific plugin or theme, could you guide me on how to locate and edit them?

Furthermore, I am also having trouble customizing the layout for the cart and checkout pages. I would appreciate any guidance on how to adjust these layouts to better fit my design needs.

Thank you for your help.

I got the same issue in twenty twenty. It worked inside the admin panel but on a separate browser, it showed the cart was empty. Any advice is greatly appreciated

Attachments:

You must be logged in to view attached files.

Hi,

We are having issues with being able to add products to the basket. Sometimes it works, others it doesn’t. It definitely doesn’t work in incognito in Chrome.

Can you help please?

[Aizaz Imtiaz Awan]

Hello,

1. The browser categories menu is not working because you have not set the sticky navigation menu from the Theme Settings >> General >> Sticky Navigation >> https://ibb.co/jbnLrrF

2. To change the Marquee bar text to the Polish language, you should edit the page in the Polish language >> then edit the Marquee widget >> then from the content section change the text: https://ibb.co/kxWTjZJ

3. I have checked your site and found that the logo is showing fine on the both English and Polish language. Please check the site after removing the browser and site cache.

4. All the words are now translated in the mini cart: https://ibb.co/YThZLNf I have translated all the words from the WPML >> String Translation section. All the words are available there.

5. The home text is coming from the Yoast SEO plugin’s settings. I have changed it to the Englsih, now you can also translate it from WPML >> String Translation section.

6. On the shop page in Polish language, the space is more than English page is because of the empty row added on the Polish shop page: https://ibb.co/JvLvRbX

7. The product is not showing in the Polish language because you have not translated the product in the Polish language. Please translate the products in all languages then it will work fine.

8. This is because of any 3rd party plugin. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

9. The wishlist page is not working because you have not selected any page for wishlist from Theme Settings >> Shop >> Wishlist >> https://ibb.co/nDDzJzv

Best Regards.

• This reply was modified 3 months, 2 weeks ago by Aizaz Imtiaz Awan.

Dear Team,

Before we had this empty cart issue and again we started facing the issue. Sometime it works fine and some time we received complaints from customer that when they try to add products to cart, they receive error like, Your Cart is currently empty.

Eventhough No cache is being used on the cart page, still encounters the issues sometime. Kindly check into it and resolve the issue ASAP.

Regards
Yasar

Hi,

With or without logged-in into my webstore I cannot add products to my Cart when I use the site on a mobile phone or tablet. https://buy-solar.online/electrical-supplies-shop/

Works perfectly on a desktop.

Topic 2:
On my landing page on PC the side Menu is taking pixels out of my top Slider. What is causing that?
https://buy-solar.online/

Can someone assist me on this to correct them.

Best regards,
Adi

Attachments:

You must be logged in to view attached files.

Hello,
I am experiencing two issues with my website

Users cannot access the store page without logging in. Instead, they are redirected to the homepage. I would like users to access the store page directly without requiring a login.

When the cart is empty and I click “Return to Shop,” it redirects to a non-existent page, resulting in a “Page Not Found” error. I would like this button to correctly redirect to the store page.

I would appreciate your guidance on how to resolve these issues. Thank you!

Dear Hung,

Good Day! I have not still activated the WP-Rocket back then. But, again Encountered the same issue from few customers this morning. As I don’t know where the actual problem is coming from.

Along with this reply, have attached the video of the empty cart issue. Please check and would be highly appreciated if you can assist on sort this issue out ASAP.

right now after checking out. The order received page is not showing up, instead, its showing empty cart information.

How could I solve the issue?

Thanks.

Attachments:

You must be logged in to view attached files.

Hi There

I’m using your theme and having trouble translating a text on the empty cart page. The text that appears in English is:

“Before proceed to checkout you must add some products to your shopping cart. You will find a lot of interesting products on our ‘Shop’ page.”

I tried searching for this string in Loco Translate, but I couldn’t find it. Could you please advise on how I can translate or customize this text into Spanish? Is there a specific file or setting where I can change this?

Thank you in advance for your help.

Best regards,

Attachments:

You must be logged in to view attached files.

Hello,

I have tried several methods to change the “Cart is empty” and “Return to shop” text strings in the cart sidebar, but none of them have worked. Here’s what I’ve attempted so far:

Translated the theme (and child theme) as well as all plugins using Loco Translate
Downloaded and uploaded translation files
Changed the WordPress language settings multiple times
Despite these efforts, the issue persists. I’ve attached a screenshot for your reference, as the website is currently in maintenance mode.

Thank you in advance for your assistance.

Hi,

I need to solve a small issue that is affecting my site with the Woodmart theme.
I noticed that if all products are removed from the cart page before proceeding to checkout, the page remains blank and nothing happens. When the page loads, it should display the message “Your cart is empty,” but this only happens if I manually reload the page. Could you please instruct me on how to resolve this issue?

Best Regards

Silvio Ricciutelli

Attachments:

You must be logged in to view attached files.

[tomas.nguyen]

The staging site is up, you can use the same login information at the link in private content.

The issue started to happen right after I updated the theme to 7.6.0. Since then I have updated as many plugins as possible (due to license issues some I am not able to update some of them). The issue is still there.

To replicate:
1) Start adding products to the cart – you can do that from the homepage
2) Check the cart subtotal in the right top corner after each product
3) Usually the issue happens after few products are added
4) You can go to the cart after few products – sometimes the products disappear this way
5) If the issue does not happen, try to empty the cart and start again – the issue happens 80 % of time

Thank you!

• This reply was modified 8 months, 1 week ago by tomas.nguyen.

[leejay123]

Problem 1:
It seems that there has been some misunderstanding of the issue, so let me explain it in more detail. As shown in this video https://jumpshare.com/v/HMGEnsm9QANBp88XBySs I added multiple items to my cart on the Cart page https://iblazevape.co.uk/cart/. I then removed each item one by one. Once all items were removed, I was automatically redirected to the custom empty cart layout created in Woodmart Layouts, specifically using the type “empty cart” associated with the Cart page, as shown here: https://gyazo.com/481424be03bd78c8fc48c938599efc1b

The main problem arises because the cart is emptied using AJAX. When I am redirected to the empty cart layout via AJAX, the page elements, like the accordion, do not function correctly. Additionally, the “Products (Grid or Carousel)” element sometimes appears and sometimes does not, which could be why you were unable to see the issue during your testing. The core of the problem is that I have to manually refresh the page for everything to function correctly, which is not ideal or user-friendly.

Problem 2:
When removing items directly from the Checkout page https://iblazevape.co.uk/checkout/, the page refreshes, which is not the most desirable behavior, but at least it doesn’t present the same issues as Problem 1. You can see this behavior in this video: https://jmp.sh/Ptn75oFG

The difference is that while the page refresh on the Checkout page is not ideal, it prevents the inconsistencies seen when the cart is emptied via AJAX on the Cart page. This inconsistency and need for manual refresh should be addressed to improve the user experience.

• This reply was modified 8 months, 1 week ago by leejay123.
• This reply was modified 8 months, 1 week ago by leejay123.
• This reply was modified 8 months, 1 week ago by leejay123.

As I’ve stated multiple times, this issue happens specifically on the Cart page. In the screenshot you provided, it seems you are on the homepage, which is not where the issue occurs – https://gyazo.com/6d0b20e58712480e25da87ad2997fe0a

The Cart page can be accessed at https://iblazevape.co.uk/cart/. I have retested, and the console errors are consistently appearing on both the Cart page and the Checkout page https://iblazevape.co.uk/checkout/

I understand that you added the code below to fix the console errors, and initially, the errors disappeared, but now they have reappeared even though the code is still in place in the “cart total element” – https://gyazo.com/a0218f0b27d3ee2c0a82f899f980a5f1

Relevant code in question:

cart-collaterals

I have created another video demonstrating the issues I am experiencing. This is clearly a conflict between your theme and WooPayments. As we have established from the beginning of this conversation, we have already conducted a conflict test which confirmed that this is a theme-related issue.

We previously resolved the mini cart issue by adding the following code into the PHP functions, but this does not resolve the other problems I am facing:

add_filter( 'woodmart_update_fragments_fix', '__return_false' );

Problem (1): Console errors on the Cart page

As demonstrated in this video https://jmp.sh/AsZscbNS, there are no console errors on the homepage. However, when navigating to the Cart page, the errors begin to appear. Additionally, as shown in this screenshot https://gyazo.com/122b2460161c059789168f9daee71e8e, there is unwanted space between the total £ amount and the “Proceed to Checkout” button. Upon inspecting the elements, I found that WooPayments is inserting code into the page, causing this issue. Please review this yourself by following the guidance provided in the video.

The solution I found to eliminate the errors on the Cart page and resolve the spacing issue between the total amount and the “Proceed to Checkout” button is to disable Klarna payments in the WooCommerce/WooPayments settings, as shown here: https://gyazo.com/628924b3ca4c1cfbe6c8da9c1500b18f. However, this should not be necessary, as I want to offer Klarna as a payment option to my customers.

Problem (2): Console errors on the checkout page
As shown in this video (https://jmp.sh/Hgb7vFcT), when accessing the mini cart and clicking on the checkout, no console errors appear. However, when navigating to the Cart page and clicking “Proceed to Checkout,” a different console error appears, separate from the previous ones. It seems that a script is not loading properly. I have enabled CORS (Cross-Origin Resource Sharing) settings through Cloudways and even tried disabling them to troubleshoot the cause of the issue!

Problem (3):
I have created a separate discussion for this issue: https://xtemos.com/forums/topic/issue-with-mini-cart-and-custom-empty-cart-layout/

As you are fully aware, I have tested this issue with a different theme while only having the following plugins activated: Woodmart Core, WooCommerce, WooPayments, and Elementor. Everything works fine with these settings, confirming that the problem is specific to your theme, as there are no issues when using the Storefront theme or others.

Please take the time to read this carefully, as I initially started this topic on August 25, and it seems there is some misunderstanding. I have detailed all the current issues in this topic, and I urgently need a complete solution to all the problems ASAP.

[leejay123]

The issue seems to be related to the AJAX functionality.

When I remove an item from the checkout page, the page refreshes and redirects me directly to an empty cart and the mini cart updates, which works as expected.

However, when I remove an item from the cart page, the page does not refresh and instead uses AJAX to redirect to the empty cart page. The mini cart, however, does not update accordingly.

Please try it out yourself!

Additionally, I’ve noticed that the console errors on the cart page have disappeared. These errors were gone even before I added the following code to the child theme’s functions.php file:

add_filter( 'woodmart_update_fragments_fix', '__return_false' );

Could you let me know what steps you took to resolve the console errors? I’d like to have this information so that if the issue arises again, I can apply the same fix.

I’ve also noticed another issue related to the mini cart. Our website uses WooCommerce to display shipping costs. When a user adds an item to the cart, the shipping cost is automatically selected, as shown here: https://gyazo.com/5b152729b92a70530e7eb01012af31ef. However, the shipping cost does not appear in the mini cart.

Could you please advise on how to address this issue?

• This reply was modified 8 months, 1 week ago by leejay123.

1) I added padding to the top row and then removed the padding at the top of the empty cart text to bring everything together, this now displays ok. Thanks.

2) I thought the use of the checkout layout negates the need to include the [woocommerce_checkout] shortcode? If I include the [woocommerce_checkout] shortcode then I cant have a customised checkout form configured through Layouts right? Is there perhaps a way for me to have an entirely separate Thankyou page which isn’t part of the checkout process which would help me workaround this issue?

3) Thanks, this was very confusing as it was only happening on the checkout page. I think for now I will just hide the CF7 form on the checkout page and perhaps try and workaround this later down the line. Thanks.

Point number 2 is the only real issue right now.

[leejay123]

I’ve come to realize that when using the “Products (Grid or Carousel)” on the empty cart page, adding an item redirects to the cart page instead of the mini cart. This happens because the cart is no longer empty, so that behavior makes sense. I apologize for any confusion caused earlier.

However, the AJAX functionality still occasionally causes issues. For example, sometimes the “Products (Grid or Carousel)” doesn’t display correctly when removing an item from the cart, as shown here: https://gyazo.com/fcb639336d66d3632d8c66eabb593a9e. This is why I suggested the need for a custom JavaScript solution. Ideally, when there’s only one item left in the cart, the page should refresh automatically and redirect to the empty cart page, bypassing AJAX. AJAX should function normally for all other scenarios except when the cart reaches the last item.

It seems AJAX is causing this issue because the only plugins I have activated are WoodMart Core, WooCommerce,, and Elementor. Additionally, although my site is currently in production mode, I have completely disabled Varnish, Cloudflare, and Object Cache. There are no caching plugins active, and I’ve cleared my browser cache and tested with different browsers.

Please note that my theme and all plugins are fully up to date!

As mentioned earlier
I found that In order for the “Products (Grid or Carousel)” on the empty cart page to be visible, i must disable lazy loading found here: https://gyazo.com/56d8ec9ffeae51671a8ec92cd13cec15

However, this still doesn’t fix the issue where the button doesn’t display correctly when an item is removed from the cart, as can be seen in the attached image link:
https://gyazo.com/fcb639336d66d3632d8c66eabb593a9e
Manually refreshing the page resolves the display problem as this comes to my attention that ajax is the cause!

• This reply was modified 8 months, 1 week ago by leejay123.

Hello,

I’ve designed a custom layout for the cart page with the layout type set as “Empty Cart.”

I created the layout for the “Empty Cart” page using Elementor, which you can view here: https://gyazo.com/c3bace88038db5e800d203c5d92a647b

In this custom layout, I included the element “Products (Grid or Carousel).” You can see it here: https://gyazo.com/99242921de73af7adbce2fa6717c9a4a

However, when I empty my cart, I’m redirected to the “Empty Cart” page via AJAX. This prevents the page from refreshing and causes some issues.

Here’s a video showing the problem: https://jmp.sh/LK23AAlC

As you can see in the video, when I add items to the cart from the homepage, they are correctly added to the mini cart. However, when I remove all items from the basket, I’m taken to the “Empty Cart” page through AJAX. At this point, the “Products (Grid or Carousel)” element doesn’t display unless I manually refresh the page.

Additionally, when I add an item to the cart from the “Products (Grid or Carousel)” element from the “Empty cart” it redirects me to the cart page instead of adding the item to the mini cart, which is not the intended behavior.

Ideally, I need a custom JavaScript solution to address this issue. When there is only one item left in the cart, the page should refresh automatically and direct me to the empty cart page, bypassing the AJAX process. AJAX should only be disabled for the last item; for everything else, it should function normally.

Please note that this issue is unrelated to any other plugins. I am only using the WoodMart theme, WooCommerce, WoodMart Core, and Elementor, all updated to the latest versions, and there are no caching problems involved.

Update, and to keep things organised as I know I’ve commented a lot here.. :

– I fixed the issue with malformed empty cart page by creating an empty cart layout, adding the empty cart element and the html block for the footer. This works but the notice appears at the very top of the page, and there is no “top content” option for this so I cannot move it down. Please advise. Screenshot attached.

– The issue with the thankyou page is still present. The “enable default thankyou page” option nor the “Extra content for Thank you page” option don’t have any effect. There is no thankyou page layout option so I cannot customise this. I’ve also attached the screenshot of this to keep things tidy.

– The issue with the CF7 form on the checkout page is still present. I’m not understanding why this is only happening on the checkout page.

Attachments:

You must be logged in to view attached files.

Hi there,

I am experiencing a problem when updating the theme to 7.6.0 with Woocommerce cart. If I add more products to the cart and then go to the cart page, some items are missing. Sometimes this happens if I just browse some other pages and suddenly the cart is half empty.

This happens totally random. Usually with more then 3-4 items in cart.

It is definitely some plugin compatibility problem, however have you encounter such issue? Maybe there is some simple solution to it.

I had to rollback to 7.5.1 for now, so the website is working correctly.

Thank you for your reply!
Tomas

link: https://woocommerce.com/payments/
Run your business and manage your payments in one place with the solution built and supported by Woo. Accept online and in-person payments, track revenue, and handle all payment activity from your WooCommerce store’s dashboard with WooPayments.

This plugin is specifically designed by WooCommerce for payment gateways.

I noticed that after installing and activating this plugin on my website, which uses the Woodmart theme, when I add an item to my cart and then empty it, the AJAX response confirms the item has been removed. However, the item remains visible in the mini cart displayed in the navigation bar until I manually refresh the page for it to update properly.

You can see the issue here: https://jmp.sh/cwixkrXB

When I disable the plugin, everything works perfectly! The mini cart updates automatically without requiring a page refresh.

You can see the difference here: https://jmp.sh/LK23AAlC

Your theme should be compatible with this plugin. I’ve tested multiple payment gateways, and the form that is usually embedded tends to disappear. This is why I’ve switched to using WooPayments, as it seems to work best. However, I need a fast solution for this issue. Additionally, the plugin is causing console errors, as shown in the attached screenshot for reference.

v3/?ver=3.0:1 Uncaught 
TypeError: Failed to execute 'getComputedStyle' on 'Window': parameter 1 is not of type 'Element'.
    at product-details.js?ver=8.1.0:1:32581
    at v3/?ver=3.0:1:96826
    at Array.forEach (<anonymous>)
    at c._emit (v3/?ver=3.0:1:96767)
    at c._emitEvent (v3/?ver=3.0:1:351036)
    at v3/?ver=3.0:1:311866
    at v3/?ver=3.0:1:96884
    at Array.forEach (<anonymous>)
    at c._emit (v3/?ver=3.0:1:96767)
    at e._handleMessage (v3/?ver=3.0:1:90388)

Attachments:

You must be logged in to view attached files.

Hi Artem (@admin). Many thanks for clarifying. I’ve now made those changes (removing row bg’s and using settings instead). Thanks for your help with that.

1) I’m still having the issue I mentioned previously where the contact form 7 form is producing an error on the checkout page only. Would you be able to take a look at this please?

2) If you add an item to basket and go to the cart, then remove the product from the cart, it forwards to the empty cart page which is quite malformed. Any advice on this?

Thanks.

Hello, my cart and payment screen page appear empty. There was no problem yesterday. Can you help me with this issue?

Hello,

WooCommerce has a custom message that appears when the cart is empty. If you don’t see it on your website, it might be due to a conflict with other plugins. Please try disabling all plugins except WooCommerce and WoodMart to see if the message appears. If the issue persists, kindly provide us with admin access to your site so we can investigate further.

Best regards

We have recently encountered a significant issue with our website, which is using the Woodmart theme. When customers click the “Buy Now” button to purchase a product, they are being redirected to an empty cart page instead of proceeding to the checkout with the selected product.

This problem is causing a considerable inconvenience to our customers and is likely affecting our sales. We have verified that this issue persists across different devices and browsers.

We have tried basic troubleshooting steps such as clearing caches, disabling plugins, and checking for updates, but the issue remains unresolved.

We would appreciate your urgent assistance in resolving this matter. If you require any additional information or access to our website, please let us know.

Hello!
Have you watched this video? (https://www.loom.com/share/153ea249063e4f10a70fefd75162b921?sid=11870ccb-99dd-491f-9016-e0055b3f6fd9) at 01:50…
Please note the verification method in the developer console (window.checkoutView.model.attributes).

I also use a layout for the cart page. On the cart page, the “window.checkoutView.model.attributes” object is filled and works correctly. This only does not work for the checkout page when using a layout.

The plugin developer has investigated the issue again and has given a new comment:

I read this topic, there is no solution in it. Well, it does not help me. The problem is clearly somewhere in this checkout form.
I just went to your site again, decided to check what data is being reset. So, I filled in all the fields, selected the order pickup point, left the checkout and went back to it again and as a result, all the data, both the first and last name, the phone number and email, everything was reset. My plugin does not affect such fields as “First Name”, “Last Name”, “Phone” and “Email” at all. It only uses the values ​​​​from these fields when sending data to the CDEK delivery service. And when placing an order, it does not even know about their existence. In addition, you yourself write that everything works when using the standard checkout form.
Also, I do not think that this is a matter of some hooks. I don’t know how this checkout works, of course, but I guess that the hooks that you can connect to this checkout are only template hooks, and not those that are used for the internal logic of data processing. Simply because connecting hooks that process data to a template (and your checkout is a template) makes no sense.
To make it clearer, I’ll give an example. The hook woocommerce_checkout_before_customer_details is only a template hook, because it is called directly at the time of rendering the checkout form. You can connect any additional HTML blocks to this hook that you want to be displayed at the very top of the checkout form. These hooks also include woocommerce_checkout_billing, woocommerce_checkout_shipping, woocommerce_checkout_after_customer_details, etc.
And there are hooks that affect the logic of data processing. For example, the hook woocommerce_checkout_update_order_review is triggered every time the checkout form is reloaded/updated. This hook can be used, for example, to redefine some data when the order form is reloaded/updated. But you can’t just insert some HTML block into it, since this will break the logic of Woocommerce.
One could suggest that some hook is missing and this checkout cannot save data because of this, but this is not so. And the video I sent you shows that when changing the value in the form, the data in the “checkoutView” object changes. Then, if you go from checkout to the cart, you can see that all this data is also saved in this object. But as soon as we go to checkout, all the data is empty, including the data that is not connected with the CDEK plugin.

Please check again and provide feedback!