Search Results for 'empty cart issue'

Hi,

Thanks for the recent help fixing the Header Builder.
I can now see the header settings and the menu assignments (both desktop and mobile) inside the theme options / Header Builder.

However, the issue on the live site is still not solved.

On the frontend, instead of showing my main navigation menu in the header, I see the message:
“Create your first navigation menu here and add it to the ‘Main menu’ location.”

In other words:

* The menu locations look correctly assigned in the backend.
* But on the actual site, the main menu is missing / not rendered at all.
* This also affects the mobile menu.

I’ve attached a screenshot so you can see that the header is loaded (logo, My Account, icons, cart etc.), but the main menu area is empty and shows the WordPress default message instead of my menu.

Can you please check again why the menu output is not loading on the frontend, even though the header builder and menu assignment are already configured?

Thank you,
Doron

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Hello,

01. The space in the footer is due to an empty column in the footer layout because you have selected 5 columns in the footer and the third column is empty.

Navigate to Theme Settings > Footer > Choose your footer layout. Depending on the number of the columns, you will have a different number of widget areas for the footer in Appearance->Widgets: https://xtemos.com/docs-topic/set-up-footer/

02. Navigate to WooCommerce > Settings > Advanced.

Make sure the correct pages are assigned for Cart and Checkout.

If these pages are missing, create new pages and insert the following shortcodes:

Cart page: [woocommerce_cart]

Checkout page: [woocommerce_checkout]

03. Sorry for the inconvenience but this Internal 500 Server Error is not related to Theme. It is the Elementor & your Server issue. Please go through these articles to know more about it & how to resolve it:
https://elementor.com/help/500-error/#:~:text=Common%20Reason%3A%20Not%20Enough%20Memory,error%20logs%20of%20your%20server
https://elementor.com/help/publish-update-button-not-work/

Note: In case you have some new questions, please create a separate topic for the separate issue to avoid confusion.

Best Regards,

Hello,

I have an issue with my WooCommerce website ko-co.cz
When customers try to add a product to the cart on mobile devices, the product is not added and the cart stays empty.

Could you please check on the server side what might be causing this problem?
On desktop everything works fine, but on mobile devices the cart does not update after adding a product.

Thank you for your help.
Best regards,

Yura

The issue is that your website lacks a custom layout specifically for the cart page, and it only applies to the empty cart. Additionally, this custom template is identical to the default one, rendering it unnecessary to retain. If you’re unwilling to remove it, you’ll need to create a separate custom template for the cart page as well.

Hello,

To fix this issue, you need to delete the custom layout for the empty cart. You can do this in Dashboard -> WoodMart -> Layouts.

Kind Regards

Subject: Homepage Redirects to Cart When Items Are in Cart
Hello WoodMart Support Team,

I am facing a strange issue with my website using the WoodMart theme: https://vellara.in/

When I add products to the cart and then try to go back to the homepage (either by clicking on the logo or entering the homepage URL directly), I am automatically redirected to the cart page.

The homepage only opens normally if the cart is empty.

Steps I have already tried but the issue remains:

Disabled AJAX add to cart and cart options in theme settings.

Cleared all cache (plugin, server, browser).

Disabled WooCommerce Cart Abandonment Recovery plugin and other plugins.

Checked .htaccess for redirects.

Checked functions.php for custom redirect code.

Switched themes (problem seems to appear only with WoodMart).

This seems to be a theme-related redirect issue.

Could you please check and suggest a fix?
If needed, I can provide temporary admin access for debugging.

Thank you for your support.

Hello. when i click on a category cannot find it shop page it be always empty, secound problem when i add products to cart and navigate to cart page show uo there is a problem in the location and checkout as well. ( page not Found )

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I’m using the WoodMart Games theme with WooCommerce. On the Checkout page, the payment section does not render at all: the card fields from never appear, and even offline methods (e.g., Direct Bank Transfer, Cash on Delivery) are not listed. After the billing/shipping fields, there is just an empty area (screenshot attached).

Steps to reproduce
1. Enable the Card gateway and at least one offline method (e.g., Direct Bank Transfer) in WooCommerce; save settings.
2. Add a product to the cart and go to Checkout.
3. Expected payment methods/fields do not appear; the payment area is blank.

Expected behavior
The checkout page should display available payment methods and, for the card gateway, load the card input fields.

Could you please check whether this is a theme compatibility issue (checkout/payment templates or JS fragments) or if there is a setting/template in the WoodMart Games theme that needs to be adjusted?

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Hello Team,

Kindly find the attached screenshot for your reference. This is the response from WP Rocket support regarding the cart caching issue. Please review and let me know how we should proceed further.

1. https://ibb.co/Rkv2QRGQ

Additionally, I have drafted the message below that we have use to raise a ticket with WP Rocket support:

I noticed another issue – after completing checkout, the cart shows up as empty again. I tested this in a new incognito window after clearing the cache, but the problem still persists. Could you please look into this on priority? Kindly the find the video url below:

When WP Rocket is deactivated, the cart works fine.

This issue requires urgent resolution as it is directly impacting revenue. Kindly look into this on priority and help us resolve it at the earliest.

2. Video screen recoding url: Video URL: http://mukulgoyal.com/wp-content/uploads/2025/08/Screen-Recording-2025-08-24-at-2.10.31-PM.mov

Best Regards,

Hi Team,

I’ve noticed another issue – after canceling checkout, the cart appears empty. I tested this in a new incognito window after clearing cache, but the problem still persists. Could you please look into this on priority?

Also, could you confirm how long a product stays in the cart for a guest user? We’d like it to be set to the maximum possible duration.

Video Url: http://mukulgoyal.com/wp-content/uploads/2025/08/Screen-Recording-2025-08-24-at-2.10.31-PM.mov
Thanks,

Hello Aizaz,

Thank you for the reply.

I think there may have been a misunderstanding, as your instructions seem to be for a different user’s issue regarding the shop page permalink.

My issue, as described in my previous message, is a CSS alignment problem on the Cart page.

To summarize:

The quantity buttons (+/-) are misaligned on the live site.

The “Return To Shop” button on the empty cart page is also styled incorrectly.

This happens on the live site, but everything looks perfectly correct inside the Elementor editor.

The issue persists across different computers and browsers.

Could you please re-read my previous message and review the screenshots I provided about the Cart page styling issue? The temporary login is still active.

Thank you for your help.

Best regards,

Hello Aizaz,

Thank you for your update.

Unfortunately, I must report that the alignment issue with the quantity +/- buttons is still present on my end.

I have thoroughly cleared my browser cache as you suggested. To be absolutely sure it wasn’t a local issue, I also sent the cart page link to a completely different computer, and the alignment problem was still visible there.

Furthermore, I have discovered another button styling issue on a related page. On the empty cart page, the “Return To Shop” button also appears deformed and does not match the theme’s button styling. It seems to be a wider problem with how styles are applied to WooCommerce buttons on the front end.

I have attached screenshots of both the quantity button issue and the empty cart button issue for your reference.

Could you please take another look and help debug this?

Thank you for your continued assistance.

Best regards,

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Hello Team,

I hope you’re well. I am writing to report that the issue of cart items disappearing after a checkout cancellation is still unresolved.

Here’s a brief explanation of the problem:

When a customer proceeds to checkout and is redirected to the payment gateway, but decides to cancel the payment (to review or modify the cart), they are redirected back to the website. However, upon return, the cart is found to be empty. All previously added items are removed automatically.

This issue severely impacts the user experience, as customers expect their cart to remain intact when they cancel the transaction for valid reasons. It not only causes inconvenience but may also result in lost sales.

We kindly request that you to look into this issue and provide a permanent solution to ensure that the cart is preserved after a cancelled checkout.

Thank you for your support.

Hi,

I’m using the WoodMart theme and I’ve noticed an issue on the checkout page. The checkout form is supposed to be multi-step, but all the steps are visible at once. Also, the “Place order” button appears twice.

Additionally, when submitting the form, nothing happens – there is only a request to admin-ajax.php with an empty response, and no error messages in the console.

I also get this error when previewing the checkout section:
Fatal error: Call to a member function get_cart() on null in review-order.php

I have attached an image with an error when I try to open Checkout layout form Furniture 2 layout with elementor.

Just to mention I have installed new delivery plugins “Econt Delivery OneCheckout” and “WooCommerce Speedy Shipping Method” I ma not sure if they are related to the problem.

Can you please help me solve this issue?
Thanks you in advance. Have a great day.

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[StravinMarvin]

Hello,

I seem to have answered twice by accident. Sorry about that, please disregard the comment above as this one has some more details. Feel free to delete the previous reply to if you want to keep things more tidy for future readers.

Thank you for looking into this issue.
I’ve thoroughly tested and confirmed that this behavior occurs on a fresh Woodmart installation using Gutenberg as the page builder with your demo content. Since this is reproducible on a clean setup, it appears to be independent of any custom code or specific configurations. If possible, I’d prefer to avoid providing site access unless absolutely necessary, as the issue can be replicated on any fresh installation.
Steps to reproduce:

– Create a fresh Woodmart installation with demo content
– Enable “Hide out of stock items from the catalog” in WooCommerce > Settings > Products > Inventory
– Create an FBT (Frequently Bought Together) bundle and assign a product to it
– Change that product’s status to “out of stock”
– Assign the FBT bundle to a different product
View the product page where the FBT bundle is assigned

Expected behavior: The FBT block should not display when all products are out of stock.
Actual behavior: An empty FBT block appears on the product page, even though the products within it are out of stock. i now see the product also appear on the list, but not in a product box, and it wont let you add to cart because one of the products are out of stock.

I appreciate your help in resolving this issue. Please let me know if you need any clarification or additional details.

• This reply was modified 3 months, 2 weeks ago by StravinMarvin.
• This reply was modified 3 months, 2 weeks ago by StravinMarvin.

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Hello Team,

Thank you for the quick response. However, the issue still persists. When I remove all products from the cart by adjusting the quantity, the cart still shows a number, even though it is empty.

As requested, please find the WP login details in the private section.

Dear Hung,

We appreciate your support but unfortunately this error is happening frequently and not always. If you can try it again after few minutes you will notice the empty cart issue.
Even we couldn’t verify our Application with Apple Store and Google Play and go live on their stores due to this error that has been noticed several times by them.

There is gap below the footer, as if there is a min-height on the body. This happens in the live site as well.
The plugins in the staging site are all deactivated.
What could be causing this?

Please take a look at a random page, such as the cart page: https://staging.callofbeautypro.com/cart/
This happens on the custom pages as well, not just on the woocommerce ones.

Feel free to disable whatever you need at this staging website.

The previous fix worked—thank you! However, there’s now a new issue that wasn’t happening before.

When the cart is empty from the start, everything works correctly. But if I add items to the cart and then remove them using the side cart (off-canvas cart), the cart doesn’t refresh properly. The side cart remains stuck with no update, and the cart icon in the header doesn’t reflect the change either.

Could you please take a look at this?

Thanks in advance!

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[goncalogamaap]

The previous fix worked—thank you! However, there’s now a new issue that wasn’t happening before.

When the cart is empty from the start, everything works correctly. But if I add items to the cart and then remove them using the side cart (off-canvas cart), the cart doesn’t refresh properly. The side cart remains stuck with no update, and the cart icon in the header doesn’t reflect the change either.

Could you please take a look at this?

Thanks in advance!

• This reply was modified 5 months, 2 weeks ago by goncalogamaap.

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Hello,

Thank you for your explanation. I followed the steps you suggested. Unfortunately, there is still an issue:

When a product is removed from the cart, the page initially appears blank, and the “Your cart is empty” message only appears after manually reloading the page.

From a UX perspective, this is not ideal, because most users won’t think to manually refresh the page – so it appears as though something is broken or missing.

I’m looking for a solution that ensures the empty cart message appears automatically after removing the last product, without needing to reload the page manually.

I’d be glad if you could help me out.

Kind Regards

Hello,

We still can’t reproduce the issue on our end. Please add the following code to the functions.php file in the child theme and test how it works. Let me know if it helps

if ( ! function_exists( 'woodmart_remove_abandoned_cart' ) ) {
	function woodmart_remove_abandoned_cart( $order_id ) {
		if ( ! woodmart_get_opt( 'cart_recovery_enabled' ) ) {
			return;
		}

		$cart_id = false;

		if ( is_user_logged_in() ) {
			$carts = get_posts(
				array(
					'post_type'      => 'wd_abandoned_cart',
					'posts_per_page' => 1,
					'meta_query'     => array( // phpcs:ignore.
						array(
							'key'     => '_user_id',
							'value'   => get_current_user_id(),
							'compare' => 'LIKE',
						),
					),
				)
			);

			if ( ! empty( $carts[0] ) ) {
				$cart_id = $carts[0]->ID;
			}
		} elseif ( isset( $_COOKIE['woodmart_guest_cart'] ) && ! empty( $_COOKIE['woodmart_guest_cart'] ) ) {
			$cart_id = get_post( $_COOKIE['woodmart_guest_cart'] ); // phpcs:ignore.
		}

		if ( $cart_id ) {
			wp_delete_post( $cart_id );
		}
	}

	add_action( 'woocommerce_checkout_update_order_meta', 'woodmart_remove_abandoned_cart' );
}

Kind Regards

To fix this issue, try to add the following code snippet to the Custom CSS area in Theme Settings. If it doesn’t help, send us your admin access.

body .wd-empty-mini-cart .btn {
    background: #000;
}

Hello,

I would like to know how I can increase the size of the icons in the sidebar menu. Also, on two images, I can’t find a way to remove or at least translate the text “Delivery & Return.”

I am using Loco Translate on my WordPress website, but I am facing some issues with translations. Specifically, I can’t find the following texts in the Loco Translate plugin:

“Delivery & Return” on two images,
The message displayed when the wishlist is empty,
“Billing details,” “Your order,” and “Payment information” during the checkout process.
I have checked the available strings in Loco Translate, but these texts are not listed there. Could you please help me find a way to either translate or remove them? Additionally, if these texts are hardcoded or come from a specific plugin or theme, could you guide me on how to locate and edit them?

Furthermore, I am also having trouble customizing the layout for the cart and checkout pages. I would appreciate any guidance on how to adjust these layouts to better fit my design needs.

Thank you for your help.

I got the same issue in twenty twenty. It worked inside the admin panel but on a separate browser, it showed the cart was empty. Any advice is greatly appreciated

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Hi,

We are having issues with being able to add products to the basket. Sometimes it works, others it doesn’t. It definitely doesn’t work in incognito in Chrome.

Can you help please?

[Aizaz Imtiaz Awan]

Hello,

1. The browser categories menu is not working because you have not set the sticky navigation menu from the Theme Settings >> General >> Sticky Navigation >> https://ibb.co/jbnLrrF

2. To change the Marquee bar text to the Polish language, you should edit the page in the Polish language >> then edit the Marquee widget >> then from the content section change the text: https://ibb.co/kxWTjZJ

3. I have checked your site and found that the logo is showing fine on the both English and Polish language. Please check the site after removing the browser and site cache.

4. All the words are now translated in the mini cart: https://ibb.co/YThZLNf I have translated all the words from the WPML >> String Translation section. All the words are available there.

5. The home text is coming from the Yoast SEO plugin’s settings. I have changed it to the Englsih, now you can also translate it from WPML >> String Translation section.

6. On the shop page in Polish language, the space is more than English page is because of the empty row added on the Polish shop page: https://ibb.co/JvLvRbX

7. The product is not showing in the Polish language because you have not translated the product in the Polish language. Please translate the products in all languages then it will work fine.

8. This is because of any 3rd party plugin. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

9. The wishlist page is not working because you have not selected any page for wishlist from Theme Settings >> Shop >> Wishlist >> https://ibb.co/nDDzJzv

Best Regards.

• This reply was modified 9 months, 3 weeks ago by Aizaz Imtiaz Awan.

Dear Team,

Before we had this empty cart issue and again we started facing the issue. Sometime it works fine and some time we received complaints from customer that when they try to add products to cart, they receive error like, Your Cart is currently empty.

Eventhough No cache is being used on the cart page, still encounters the issues sometime. Kindly check into it and resolve the issue ASAP.

Regards
Yasar

Hi,

With or without logged-in into my webstore I cannot add products to my Cart when I use the site on a mobile phone or tablet. https://buy-solar.online/electrical-supplies-shop/

Works perfectly on a desktop.

Topic 2:
On my landing page on PC the side Menu is taking pixels out of my top Slider. What is causing that?
https://buy-solar.online/

Can someone assist me on this to correct them.

Best regards,
Adi

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Hello,
I am experiencing two issues with my website

Users cannot access the store page without logging in. Instead, they are redirected to the homepage. I would like users to access the store page directly without requiring a login.

When the cart is empty and I click “Return to Shop,” it redirects to a non-existent page, resulting in a “Page Not Found” error. I would like this button to correctly redirect to the store page.

I would appreciate your guidance on how to resolve these issues. Thank you!