Please provide the site admin access to the private area with the user which has both orders and downloads, besides provide admin rights users I will check the settings.
Please provide access to the site where you have the problem. I need a user who has orders and downloads, at the same time I need admin rights to check the settings.
Please deactivate all the plugins not related to the theme and activate one by one to detect which one causes the problem. When I deactivated not related plugins to the theme, I saw the order https://prnt.sc/qk47mt
The order status should be “выполнен” then it will be visible in the Account page.
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