25 products per page bug

This topic has 10 replies, 4 voices, and was last updated 3 years, 9 months ago by cristianfrunza93.

Viewing 11 posts - 1 through 11 (of 11 total)

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August 31, 2020 at 2:26 pm #222490

Bulld Digital
Participant

Hi, I just noticed this bug on a couple of websites that run Woodmart.
When 24 products per page is set, the productpage still outputs 25 products.

August 31, 2020 at 2:48 pm #222501

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.

Best Regards

October 9, 2020 at 1:08 pm #232055

Bulld Digital
Participant

I did some testing on a server with only the parent theme installed and the theme plugins. Nothing more.
I then imported the sample data from Woocommerce so I have 30 products in my test shop.
Then I went to the theme settings > Shop > Products Grid > And set it to 20 and then Save.
Take a look @ my settings: https://share.getcloudapp.com/GGuroEZN

Now when I go to the default shop page, or any category it does not show 20 products but defaults to 25. No matter the settings: https://www.dropbox.com/s/nextmvltv648xjx/screencapture-woocommerce-479887-1518014-cloudwaysapps-shop-2020-10-09-15_02_44.png?dl=0

October 9, 2020 at 2:35 pm #232097

Elise Noromit
Member

Hello,

Please provide your site admin access to the private area.

Best Regards

October 9, 2020 at 6:05 pm #232143

Bulld Digital
Participant

Ok, done.

October 11, 2020 at 7:12 am #232327

Artem Temos
Keymaster

We just tested your shop page and it shows 20 products per page only https://gyazo.com/2a2c3f99336ee0c949e8ad188faabb3b

October 11, 2020 at 12:12 pm #232404

Bulld Digital
Participant

Ok, that is strange. Then why is my shop page still displaying 25?
https://woocommerce-479887-1518014.cloudwaysapps.com/shop

Please see this screencast as well: https://share.vidyard.com/watch/dcmdDWBfCkpLTU9XVXRrgC?

There is no caching active.

October 12, 2020 at 5:55 am #232484

Artem Temos
Keymaster

Try to test your website from an incognito tab in the browser.

October 12, 2020 at 7:36 am #232509

Bulld Digital
Participant

Ok, when viewed in a incognito tab it does show 20 or any other number. So why doesn’t it do that when logged in??? It’s confusing!

October 12, 2020 at 8:20 am #232520

Artem Temos
Keymaster

Probably, you have selected 25 products per page on the frontend in the past. And now that value is stored in your session. It will not be a problem for your website visitors.

June 9, 2021 at 9:19 am #298594

cristianfrunza93
Participant

To solve this issue go to Theme Settings > Shop > Product grid > Products columns and set it to a different column layout, for example 4 columns. Then revert it back. It shoul work
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