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360 Degree view widget – broken on mobiles

Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 20, 2025 at 10:05 pm #655488

    Vik12
    Participant

    Hello,

    on mobile phones I have noticed the 360 degree widget shifts when scrolling down, and initially the arrows are displayed below the picture. Please see attached video.

    I had no caching plugin activated during making the video.

    PLease how to fix?
    Thanks in advance
    Vik

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    April 22, 2025 at 9:41 am #655703

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I’ve checked the link you provided and couldn’t find the 360-degree view widget added to your site.
    See Screenshot for clarification: https://ibb.co/8Lv8N4PZ

    If you have any questions, feel free to contact us.

    Best Regards,

    April 22, 2025 at 1:30 pm #655773

    Vik12
    Participant

    Hello, probably I was doing some changes and disabled it temporarly, please check now, or you can check any other product

    April 22, 2025 at 3:23 pm #655815

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third-party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the third-party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the third-party plugins deactivated and share the WP login details so I can check and give you a possible solution.

    Best Regards,

    April 25, 2025 at 4:24 pm #656658

    Vik12
    Participant

    Hello, I have deactivated unecessary plugins but with no help.

    We are using custom php code to slow down the rotation of the pictures ( because we have only 6 photos in the gallery)

    add_filter( ‘woodmart_three_sixty_framerate’, function () {
    return 3; // Default 60;
    });

    When we disable this script, the problem disappears. Is there some problem inside the code?
    Thanks
    Vikt

    April 26, 2025 at 8:24 am #656765

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry there is no option in theme settings to control this. It requires customization and beyond our support policy.

    You need to edit the theme files for this. All the customizations made in the theme files are at your own risk. inc/integrations/elementor/elements/class-3d-view.php

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)