403 Error

This topic has 7 replies, 2 voices, and was last updated 2 years, 10 months ago by Elise Noromit.

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November 27, 2022 at 1:32 am #424092
vcatalin600
Participant
Hello Team,
I have a small problem in customizing the theme, I tried to make small changes to the hero, but the changes do not appear and when I try to update at the end, I get this error + I thought it was an error from the elementor and I did what it is in the second screenshot sent
What can I do to solve the problem and make my changes appear?
Thanks for your time!
- This topic was modified 2 years, 10 months ago by vcatalin600.
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November 27, 2022 at 6:45 am #424118

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

November 27, 2022 at 1:14 pm #424148

vcatalin600
Participant

I agree with the changes you made

November 27, 2022 at 11:08 pm #424180

vcatalin600
Participant

Hello team,
I have attached your login details above, but I haven’t received any response from you in the meantime that the error has been resolved, I just wanted to make sure everything is ok?
Thanks for your time!

November 28, 2022 at 6:44 am #424222

Elise Noromit
Member

Hello,

Could you kindly describe the actions step by step to reproduce the problem?

I have added a layer, saved and I see the changes: https://gyazo.com/a7a6f693354c47f93a3013afa1e92036

If you have any questions please feel free to contact us.

Best Regards

November 28, 2022 at 10:15 am #424247

vcatalin600
Participant

so after you make the changes, I also sent you a screenshot in the first message, the changes made are not saved, so the changes are visible only to you, and new visitors will only see the default version of the page, I thought the error was strictly to elementor so I did what is in the second screenshot, in conclusion any change you make with elementor is not visible to new users
Check the site as a user: examendesucces.com

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November 29, 2022 at 10:08 am #424601

vcatalin600
Participant

can you please help me in solving this problem?

November 30, 2022 at 3:39 am #424876

Elise Noromit
Member

Hello,

This has been fixed, please check.

If you have any questions please feel free to contact us.

Best Regards
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