403 error only on direct domain/home page

This topic has 6 replies, 2 voices, and was last updated 1 year, 8 months ago by Artem Temos.

Viewing 7 posts - 1 through 7 (of 7 total)

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April 24, 2023 at 9:45 am #461626

seoczarsolutions
Participant

Hi

https://onetouchexim.com/ show 403 error
https://onetouchexim.com/about-us-3/ all inner pages are working fine.

I changed the theme with default twentythree and domain home page working fine.

April 24, 2023 at 11:27 am #461658

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

403 Forbidden error is generated by the server. We see that it happens with our theme only but you need to contact your hosting provider and ask what error makes the home page forbidden by the server.

Kind Regards
XTemos Studio

April 24, 2023 at 11:45 am #461672

seoczarsolutions
Participant

Well its VPS server and I am managing this server so if you suggest some changes than I can make those changes
appreciated your fast reply.

Thanks
akshay

April 24, 2023 at 11:48 am #461673

seoczarsolutions
Participant

i found this in the log
[client 52.209.204.202] ModSecurity: Access denied with code 403 (phase 4). Match of "rx (?:\\\\b(?:gif|(?:cws|f(?:lv|ws)|i(?:d3|hdr|nterplay)|m(?:ovi|thd)|r(?:ar\\\\!|iff)|varg|(?:ex|jf)if)\\\\b)|B(?:%pdf|\\\\.ra)\\\\b)" against "RESPONSE_BODY" required. [file "/etc/httpd/conf/modsecurity.d/rules/comodo_free/15_Outgoing_FilterASP.conf"] [line "14"] [id "214450"] [rev "2"] [msg "COMODO WAF: ASP/JSP source code leakage||onetouchexim.com|F|3"] [data "Matched Data: <% found within RESPONSE_BODY: <!DOCTYPE html>\\x0a<html lang=\\x22en-US\\x22>\\x0a<head>\\x0a\\x09<meta charset=\\x22UTF-8\\x22>\\x0a\\x09<link rel=\\x22profile\\x22 href=\\x22https://gmpg.org/xfn/11\\x22>\\x0a\\x09<link rel=\\x22pingback\\x22 href=\\x22https://onetouchexim.com/xmlrpc.php\\x22>\\x0a\\x0a\\x09\\x09\\x09<script>window.MSInputMethodContext && document.documentMode && document.write('<script src=\\x22https://onetouchexim.com/wp-content/themes/woodmart/js/libs/ie11CustomProperties.min.js\\x22><\\x5c/scrip..."] [severity "ERROR"] [tag "CWAF"] [tag "FilterASP"] [hostname "onetouchexim.com"] [uri "/index.php"] [unique_id "ZEZB-fGQJ9sBUpLP9a5hVAAAAFI"]

April 24, 2023 at 12:05 pm #461677

Artem Temos
Keymaster

Hello,

It looks like the mod_security extension blocks access to your home page. You can try to disable this extension to fix this problem.

Kind Regards

April 24, 2023 at 12:33 pm #461688

seoczarsolutions
Participant

Thanks

Now working

April 24, 2023 at 2:07 pm #461712

Artem Temos
Keymaster

You are always welcome. Feel free to contact us if you have any further questions.
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